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    A question about warranty/replacement.

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by namaiki, Mar 1, 2009.

  1. namaiki

    namaiki "basically rocks" Super Moderator

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    I recently bought a laptop on the 18th of Feb, and there are some fan issues (the CPU fan is hitting something on the inside of the computer making scraping noises), so I called BenQ about sending the computer in for service and they said, since it's within 14 days of purchase, I should bring the computer to the shop I bought it from and the shop will give me a replacement computer.

    Is this correct or are they just re-routing me??
     
    namaiki, Mar 1, 2009
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  2. notyou

    notyou Notebook Deity

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    There should be a 14 day return/exchange policy wherever you bought it, check it out. I'd choose that over sending it off for warranty, less downtime.
     
    notyou, Mar 1, 2009
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