ASUS N71JQ-XT1, worst customer service ever, check this out!!

NBTSD-Rodel01> Hello, Tristan. Thank you for contacting ASUS Notebook Technical Support. How may I assist you today?
Tristan Gray> Hello, I need to find out about the motherboard on my notebook - N71JQ-XT1. I will be upgrading my RAM, but I have not received the computer as of yet. I need to know if the motherboard is capable of using 1333MHZ RAM. I also need to know how many pins the RAM is for my motherboard. I beleive it is 204 pin SODIMM, but I cannot find the specs for my computer, so I need verification.
NBTSD-Rodel01> Dual Channel DDR3 1066 MHz SODIMM
NBTSD-Rodel01> Maximum size is 4GB
Tristan Gray> Ok, so it cannot utalize 1333 MHz Ram, only 1066 MHz? I know that the maximum size is 8GB total. Do you know what pin set my SODIMM ram is? 200, 204, 240 ect...
NBTSD-Rodel01> No, it's a standard notebook SODIMM
Tristan Gray> What does that mean?
Tristan Gray> Disregard those questions. Do you have the model number for the motherboard that comes in the N71JQ-XT1?
NBTSD-Rodel01> It's proprietary to this model only
Tristan Gray> I need to look up exact specification for the motherboard contained in my Laptop. If I do not know the exact specifications, then I cannot locate upgrade information for my Laptop.
Tristan Gray> Is there a model number for the motherboard in the laptop?
NBTSD-Rodel01> No
Tristan Gray> It's not called anything?
NBTSD-Rodel01> No
Tristan Gray> OMG, this is the worst technical support I've ever had. Bye

Haha my head almost exploded after this. I also hung up on a tech support chick and the Email support gave me exactly the same thing. Nothing!! Can anybody tell me anything!!!?

 

Newegg.com - ASUS N71JQ-X1 NoteBook Intel Core i7 720QM(1.60GHz) 17.3" 4GB Memory DDR3 1066 500GB HDD 7200rpm DVD Super Multi ATI Mobility Radeon HD 5730
this is 204. I assume your's is 204 pin as well. Most laptops are 204. And yes that is funny but i have had/seen much worse

EDIT: also try cpu-z. It should tell you motherboard model and what it supports.

 

ASUS tech support is as useful as yelling at a rock until you get to a tier 3 tech.

If you have an i7 Quad core processor then it will support 1333 DDR3 RAM.

 

Atleast your contact spoke your native language correctly. I barely understoond my dell contact, it seems he/she didn't even finish kinder garden lol.

If you want some good info, go to a professional retail store. Unless they charge like 100€ more then any other computer store per product (which they do here in my village). But you can just ask the info, without buying anything in that store ofc

 

or use these forums and get actual intelligent people to help you ^^ who know what they are talking about. We don't go from a script of bs. Is your power cable plugged in? Is your computer on? Did you restart? Did you reinstall windows? No i am not reinstalling windows! thats not the problem!!! ahhhhh!!! Those are just a few examples. We like to use our brains...and i don't mean using them to bash our face in because of bad tech support

 

The support guy gave you the correct answer here.

Michael

 

It can use 1333 mhz DDR3 just fine. If it's only capable of operating at 1066 mhz, the RAM will slow itself down to that speed. Do not let this prevent you from buying DDR3 1333 if you can find it cheaper or more easily.

All DDR3 sodimms are the same number of pins.

 

I don't get it... they gave you all of the correct answers. Maybe you're just confused?

It IS a proprietary motherboard that they make themselves... what would you have them tell you? It doesn't have an ID... so what answer would you like? Maybe they should just make it up next time so you're happy?

And as Syberia said you can use 1333mhz DDR3 but it will downclock to 1066.

 

The tech support was excellent.

I do think they should have told you that sometimes its called pc 8500

however its possible that they run into different problems there as many retailers dont call it that.

In which case their tech support might have been 100% perfect.

Good job asus tech support.

dual channel ddr3 1033 sodimm is the answer. what better answer is there?

also described it as the standard notebook part so you dont buy desktop ram.


Close to A rating for me.

the name of the motherboard is actually asus n71jq

the name of my motherboard is asus g72gx

I totally feel for this tech support guy hes actually going the extra step to try and make you understand complicated things.

 

Honestly that isn't the worst transcript ever.

I once called ASUS for a bad motherboard. Tier 1 tech said my RAM was defective. I said no, I tested it in another motherboard. Then said my PSU was defective. Yet again I tested it in another machine. Then they blamed bad CPU and GPU. Again tested both. Escalated to a Tier 2 tech. Same thing, they can read a script well. Tier 3 tech said yeah it's a known issue board, just RMA it and set it up.

The tech albeit a little confused answered the questions. I've seen far worse concerning warranty repair, warranty issues, etc.

 

Seemed like the tech support guy did a decent job. I mean, it was far from perfect, but it wasn't the worst I've seen (or dealt with for that matter).

 

A DDR3 SODIMM is, by definition, a 204 pin memory stick. A 240-pin memory stick is DDR2/DDR3 desktop memory, and 200-pin is DDR2 SODIMM (or DDR... if you can find it, although DDR has the notch in a different place).

 

To all those who said the "Tech Guy" was right... ok here we go...

For 1, yes, I understand what he meant by ASUS making the board only for that model... I'm not stupid; actually I am far from.

First off... the guy didn't even know how many pins, or even what pins were. The DDR3 ram was 204 pin, which you all knew.... so he was not smart about "Tech" issues at all for their motherboard or componants.

Secondly, the Crucial website specificly states that the computer "N71JQ-XT1" is capable of using PC3-10600 RAM, which is in fact 1333 MHz RAM. Again... tell me I'm wrong people. http://www.crucial.com/store/listparts.aspx?model=N71JQ-XT1

How bout you check that out, and then tell me why I was dumb for thinking otherwise and why this "Tech Support" guy knew what he was saying.

Even though I don't keep up with the tech age.. a few hours of reading makes me more smart than most the people who deal with this stuff everyday... pretty sad.

 

While tech support should be able to give you the max ram for the board. The rest of your conversation is not their job.

Teir 1 is text book support for most companys anyways. 99% of the companies out there don't have the money to waste on the number of teir 3 guys you would want working the 24 hour teir one support line. Teir one at some of the worse off companies the only requirement is english reading and speaking. And thats not a knock to where the support is, same for america lol.

As far as your problem goes, everest has some of the best reporting on ram compatibility I have seen. The chipset is the main determinate, the number of slots and processor are secondaries to that reported number. If you would like help, your tech support is right here buddy lol.

ASUS Tech Support Denies that my laptop has a second mini pci-e slot for a tv tuner or any other purpose. We know for a fact that its there and it works.

 

all of the information he gave you was correct, you could just not comprehend it. Hence making this thread.

Till the time you wanted to upgrade your RAM how much did you know about pins?

it's capeable of using it to it's potential if you have an i7 otherwise like previously stated it will be down-clocked.

how about you read what people have said.

no it really didn't, most people can find out tiny amounts of info like this and get it right first time round in a matter of minutes, this took you hours and you still had to come to this forum.

 

The thing is, at the level this tech operates at, (s)he doesn't have to. All you really need to know to find what you need is what he stated, which was Dual Channel DDR3 1066 MHz SODIMM. Now, this is admittedly not the fastest upgrade possible for your notebook, but it will work. I'm not personally familiar with this ASUS model, but if it also comes in dual-core Core-i varieties, it's much safer to tell their techs to recommend 1066 MHz RAM, as the dual-cores don't support 1333 MHz RAM (well, it can often be used, but will downclock). As has been stated elsewhere, low level tech support isn't really expected to know anything; if they did, they'd have to be paid more and prices would go up. Low level is there to screen out the simple things that can be solved by reading off a chart. Truthfully, they'd probably try to computerize the process entirely if they could.

 

What you guys dont seem to understand is that, while the tech support guy gave him all the "right answers", he wasn't helpful at all.
He works in customer service, learn to freaking serve your customer. His job is to help the customer understand about whatever he is asking about (to an extent, of course).
If the only thing that mattered was giving out the right answers, customer support should only point to a page in the physical or pdf manual.

 

Actually, unfortunately, the job of people at that level of support is actually to screen out the "real service issues" from the "could be solved by an idiot reading from a manual". It is an unfortunate fact that the great majority of tech support calls involve such trivialities as "where do I plug in my notebook?" and "how do I get to the control panel?" This is screened out by, or dealt with, by low paid Tier 1 service. For "real" service, show some professionalism and knowledge, and it's usually not difficult to get elevated fairly quickly to Tier 2 or 3 where the techs are much more knowledgeable and helpful (as well as paid more). Now, if people were more reasonable and actually took some care first before resorting immediately to calling about trivialities, the system might not have developed, but as it is, the system grew out of self-defense; you want to have your "good" techs working on the important problems, not wasting their time answering simple questions that could be solved by simply looking at the manual.