BSOD after RAM change

Hello everybody.

First, sorry for my poor english.

I have an Asus N61JV laptop with 2*2GB DDR3-1333 CL7 from ASint.

Yesterday, I bought new RAM: 2*4GB DDR3-1333 CL9 from Kingston

I changed my RAM in my laptop but just a few seconds after Windows 8 logo, my computer shows a BSOD and turns off.

I tried with a Ubuntu LiveUSB but it still turns off.

If I put only one Kingston mémory, the laptop seems turn on because there is a light near the on/off button, but nothing happens (no sounds from the computer and screen off)

I made Memtest on LiveUSB:
With Kingston memory


With one memory of each


If someone had an idea, I would be very happy.

Thanks
Erwan

 

Since you just bought the memory, I would recommend you return it* and try another brand/model in order to quickly and painlessly eliminate the possiblilities of incompatibility issues and bad RAM. If the next set of RAM you try also has issues, that would be when you should start digging into the problem.

*If your retailer charges a restocking fee on returns, have them debug the issue. They'll be forced to either acknowledge that the product is defective and give you a full refund, or fix whatever issue it is that you're experiencing.

 

Yeah; RAM is bad (at least for your notebook...).

Return and try Different RAM.

 

Thanks for your fast replies.

When I put my new RAM and I go in BIOS, I can see that I have 8GB.

I bought it I Spain in a little shop. Even if I opened the box, I can return it to try an other (for free) ?

 

That would depend on the little shop's return policy. You will need to find out the specifics yourself.

Ultimately, if your retailer refuses to work with you one way or another, then I would say that you should find somewhere else to shop at in the future.

 

In fact, it's not really a little shop, it's a Spanish chain store with about 100 shops in Spain but each shop is quiet little.
EDIT: I am in Spain just for the semester so I don't know a lot about computer shop in this country

I will go this afternoon to try to change my memory.

How it's possible to know which memory is compatible with my laptop?
Because it's was the same frequency than my original memory.

 

There is no compatibility problem ... the RAM sticks are just defective. See if the shop can return them for an identical replacement.

 

You think that the 2 memories are defectives? The probability is very low...

I went back to the shop and he repaid me.
He tried with the same memory from Kingston but 2GB and the computer started perfectly.
But he didn't have other models to try so i will come back in a few days.

 

When you get a BSOD again, grab a photo of the code. IIRC, a certain code (like 112 or something, cant remember) indicates RAM problem.

 

I took a movie of the BSOD and the only think I can see is that picture



Maybe ther error is KERNEL_SECURITY_CHECK_FAILURE but i don't know really.

 

Hmmm this is different to the Win 7 codes. Did the RAM sticks pass memtest? at least we can rule that out. If not, then possible HDD corruption/bad Windows 8 install (however, your problem expands to Ubuntu so I doubt its Win 8 related). Failing all of those, it could be a defective mobo, my old N61jq also failed to boot when its VRAM died, however, yours my be just stable enough to reach windows before crashing.

 

With the new RAM, memtest works during 2-3s and the computer turns off.
With one RAM new and one RAM old, memtest works a few seconds, blocks and about 20s later the laptop turns off.

 

Sounds like faulty motherboard then, the only option is to now RMA it or to do a DIY repair by purchasing a replacement mobo from ASUS fro about $300