Battery 0% not charging but "fully charged"

I got a problem with the battery of my laptop (Dell Inspiron) with OS Windows 7. The battery is a 0%, it is plugged in but not charging. I tried to disable and to disinstall the ACPI battery several times but it didn't help. I downloaded two battery monitoring programs and both give me a weird situation: the 'Fully charged capacity' is much higher than the 'Designed capacity", so that the 'Battery wear level is 1258%. Furthermore both BatteryCare and BatteryInfoView say that the battery is fully charged despite being at 0%.
What can be the reason for this absurd situation?
Is there the possibility that it depends on the power set or is it a dead battery? I have changed the charger already, I bought a new original one from Dell, but it looks broken again: I can see some metallic wires next to the jack...but it still works to plug-in the computer...
Thank you for help!

 

I see your problem 'Dell' and 'Windows 7'.

Probably a dead battery too.

 

Description Value
Battery Name DELL UK7168
Manufacture Name
Serial Number 30665
Manufacture Date
Power State Critical, AC Power
Current Capacity (in %) 0.2%
Current Capacity Value 1.721 mWh
Full Charged Capacity 726.118 mWh
Designed Capacity 57.720 mWh
Battery Wear Level 1258.0%
Voltage 11.325 millivolts
Charge/Discharge Rate 0 milliwatts
Chemistry Lithium Ion
Low Battery Capacity (1) 1.743 mWh
Low Battery Capacity (2) 5.772 mWh
Critical Bias
Number of charge/discharge cycles 0
Battery Temperature
Remaining battery time for the current activity (Estimated)
Full battery time for the current activity (Estimated)
Remaining time for charging the battery (Estimated)
Total time for charging the battery (Estimated)

 

How old is the battery? (Which model Dell notebook should provide an indication of age).

Either the battery is dead and refusing to accept any charge or the charging circuit in the computer has died. What do (i) the BIOS and (ii) Dell Power Manager (if installed) have to say about the battery?

You probably need to get a replacement battery. If this doesn't charge then the problem is with the computer. But if the battery has been sitting discharged for some time you will probably need a new battery because the chemistry could be damaged.

John

 

Hi!
The computer is 7 years old, so I guess the battery as well. The model is Inspiron 1525 and for this model I don't find the Dell Power Manager
How do I read what the BIOS says?
Thank you!

 

Tapping F1 (or maybe F2) a few times starting immediately after turning on the computer should get you into the BIOS. However, it is possible that a 7 year old computer doesn't have a comprehensive set of BIOS information and options. My baseline is a recent Latitude where a full description of the BIOS options would fill a book.

If the battery is 7 years old (or even half that age) then it will be well past its best (batteries from that era often died within a couple of years). It's sufficiently old that finding a replacement battery may be a challenge but one of the compatible battery manufacturers may have something.

John

 

7 years old means your battery is probably shot. You just need to get a new one.

 

Now it does not even recognize the battery anymore: it gives an error message as soon as I swich the computer on and it does not detect it even affter reinstalling it.

 

That battery is a gonner. You're better off running the machine with no battery installed so that the charging circuit doesn't get damaged.

 

Thanks for the tip!