The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Clevo P775TM1-G

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by Levi K, Jul 8, 2019.

  1. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    I bought a Sager beast, talked about it in another post. When it got here I went to upgrade the RAM. None of my sticks will work (they're SK Hynix 2400mhz dimms) it shipped with a Samsung 8GB 2400Mhz dimm, that one only works in one of the slots. Basically I can't boot the system unless I keep the single 8 gig stick it came with from gentechpc in the exact spot it came in. I've tried using SK hynix modules. I even bought the exact same model of dimm on eBay. I cannot get it to boot with more than one stick, let alone any other slot but slot 3.
     
    Levi K, Jul 8, 2019
    #1
  2. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,205
    Trophy Points:
    181
    Have you talked to Sager regarding it? Might be a hardware fault or in need of a BIOS update! Talk to Sager and in case they can't fix it, RMA and request a new unit!
     
    joluke, Jul 8, 2019
    #2
  3. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    I called Sager, they didn't think it was a problem, GenTechPC told me to buy new ram and see if that worked... So I'm pretty frustrated.
     
    Levi K, Jul 8, 2019
    #3
  4. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,205
    Trophy Points:
    181
    It wasn't a problem? Ask to RMA it and request working RAM for your order.. wtf
     
    joluke, Jul 8, 2019
    #4
  5. joluke

    joluke Notebook Deity

    Reputations:
    1,035
    Messages:
    1,796
    Likes Received:
    1,205
    Trophy Points:
    181
    joluke, Jul 8, 2019
    #5
  6. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    The dude on the phone at sager said "We shipped it without ram, so you need to talk to gentechpc" and that it "wasn't their problem". I ended up buying another kit, a Corsair 2400mhz 2x8 kit. I found in CPUz the laptop actually does define "Slot 3" as slot 0, which is good news and may mean it only boots from when something is inserted into said slot. I'm not beyond believing it won't boot with SK Hynix Dimms, the Samsung dimm I bought was from a used Dell according to the seller. So I'm not putting it past them if it does not work. The Samsung DIMM it shipped with is an M471A1K43BB1-CRC, the one I bought was a M471A1K43CB1-CRC. So this is certainly an interesting situation. And now I have a total of 40GB of SO-DIMMs doing nothing, so that's fun....
     
    Levi K, Jul 8, 2019
    #6
  7. bennyg

    bennyg Notebook Virtuoso

    Reputations:
    1,567
    Messages:
    2,370
    Likes Received:
    2,375
    Trophy Points:
    181
    When you say "it doesn't boot" are you aware ram training takes some time and the system may reboot itself multiple times before it is able to successfully POST
     
    bennyg, Jul 8, 2019
    #7
  8. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    yes i am aware. Nothing happens, it eventually shuts itself off, the keyboard lights up, the hdd light blinks repeatedly. and after about a minute it shuts itself off.
     
    Levi K, Jul 8, 2019
    #8
    bennyg likes this.
  9. Meaker@Sager

    Meaker@Sager Company Representative

    Reputations:
    9,431
    Messages:
    58,189
    Likes Received:
    17,897
    Trophy Points:
    931
    Sounds like an issue with the sticks to be fair if new ram is working.
     
    Meaker@Sager, Jul 9, 2019
    #9
  10. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    The new ram is not working, I ordered new stick online's that have not come yet. But none of my hynix nor used Samsung modules are working, I think it's very unlikely these new sticks will work.
     
    Levi K, Jul 9, 2019
    #10
  11. senso

    senso Notebook Deity

    Reputations:
    560
    Messages:
    1,645
    Likes Received:
    788
    Trophy Points:
    131
    Re-seat your CPU, might be not making good contact on the socket, or you have a bent pin in the socket..

    To be fair, that would be reasons for RMA..

    If the seller is denying RMA, thats a crappy seller..
     
    senso, Jul 9, 2019
    #11
  12. electrosoft

    electrosoft Perpetualist Matrixist

    Reputations:
    2,766
    Messages:
    4,105
    Likes Received:
    3,936
    Trophy Points:
    331
    Probability is extremely low, but could always be a QVL issue with your pre-existing sticks.

    Try your old sticks individually in the singular socket that worked with your included Samsung stick

    If none of your old sticks work

    Do a CMOS power reset and cycle your old sticks individually again through the single slot known to be working
    ending with the included Samsung stick that shipped with your system.
     
    electrosoft, Jul 9, 2019
    #12
  13. Levi K

    Levi K Notebook Enthusiast

    Reputations:
    0
    Messages:
    10
    Likes Received:
    2
    Trophy Points:
    6
    My brother has a Dell 7577 or something like that, I pulled the stick, was a Micron 2400 MHz stick. It worked in that slot where where the Samsung it shipped with came in. No other ram besides the stick it shipped with or that will work, as well as in any other slot. I'm done with this absolute trash. Sending it to gentechpc for another one. This is ridiculously retarded. Never had a bad anything out of the box.
     
    Levi K, Jul 9, 2019
    #13
  14. Mastermind5200

    Mastermind5200 Notebook Virtuoso

    Reputations:
    372
    Messages:
    2,152
    Likes Received:
    826
    Trophy Points:
    131
    Clevo quality at its finest
     
    Mastermind5200, Jul 11, 2019
    #14