Crucial MX100 512gb freezes while usin only with battery

My laptop freezes when I remove the AC cord, while connected with AC cord works fine, I have tried switching Power options, still not working,
I have replaced with Samsung 470 and it works fine with battery only. Is my Crucial MX100 faulty?
System: Acer Aspire E1-571
OS: Windows 8
Crucial SSD F/W:MU01
Used for a month.
Any suggestions or advice please, Thanks.

 

The MX100 has more than its fair share of discussion in the Crucial SSD forum.

See if there is something similar to your problem.

John

 

Thank you John, I have posted in the forum and waiting for some help, I'm also thinking of swapping it for 850Pro.

 

Hi

I have exactly the same issue on the same hardware. The machine is perfect on power but freezes after a few minutes on battery. The mouse moves but the keyboard is frozen and there is no reaction to mouse clicks

System: Acer Aspire E1-571
OS: Windows 8.1
Crucial SSD MX 100 F/W:MU01

I was on Windows 8.0 and updated to 8.1, Update to latest BIOS and every latest driver from ACER. Following a thread in Germany I disabled the Acronis Non Stop Backup service but this had no effect. Strangely I find despite after stopping and disabling this service it restarts on reboot but only on this Windows 8.1 machine not my Window 7 one! I think I will try uninstalling Acronis 2015as suggested in the Crucial forum

If you find a solution please let me know and I will do the same

Regards

Richard

 

Hi Richard,
I have decided to return the drive after trying everything like switching to different IRST drivers, this shouldn't happen to a month old drive, I think we are unlucky to receive drives from a faulty batch or something like that, Crucial may fix this issue by releasing newer F/W but I don't expect it to happen anytime soon.

 

I fitted mine to my sons laptop and the problem started but was sure it was a windows update that did it!

I thought we had it fixed with all the drivers and didn't twig it only happened on battery so he took the pc back to USA with him to school so I am doing all diags remotely now but he is bright.

I will end up sending him another drive, a caddy to clone it in and a screwdriver!!

So many people saying it is Acronis!

Have you got that installed on your PC?

 

Hi Richard,
No, I don't have Acronis installed, it's working fine with MX100 256GB with battery, I have attached the snip showing 98% Remaining. Anyway, I have posted the requested info in Crucial community forum and waiting for their reply, BTW, Good luck with your son's Laptop.

 

I uninstalled Acronis and no change. Just cloned my wife's ACER 5750 onto another 500GB MX100 running Windows 7 and it does the exact same thing and freezes (no keyboard or mouse events) with just the mouse moving just after switching to battery mode. Looks like we are going to need to replace MX100's for an working alternative :-(

 

Have you guys tried a fresh install? The cloning might be the cause of your problems... You should always do a fresh install when changing hard drives!

 

Disabling caching in Device manager solved (Hopefully) the problem for me. It has been working for more than 5hrs on battery
EDIT: I think that TomJGX's suggestion will look after the disabling caching for this drive.

 

What were you caching using the SSD? I thought you have only 1 drive bay?

 

I have to disable "Write caching on the device" to operate with battery.

 

Oh that one.. It's usually recommended to turn it off.. Ahh thinking about it now, the issues I had with my G73JH freezing might have been due to this too as I had a Crucial C300 SSD... Don't have this problem now with my Sandisk..

 

I`ve always disabled Write Caching as suggested by IRST for the best performance although it states a power loss may lead to loss of data but it's a laptop with a battery so I am not worried about powerloss

 

Write caching enabled could lead to data loss with power loss. And even then it's whatever was cached and not written to the drive yet. Without write caching it writes to the drive immediately, and with SSD's is the preferred method, otherwise what's the point in having all that super fast storage.

 

Yeah i've disabled it fromn my SSD now.. Strangely it was enabled and I never noticed it.. had completely forgotten about it..

 

Well what can I say!

On my Acer 5750 laptop with MX100 512GB disabling write caching has stopped the crashing when I switch to battery.

I will get my son in the USA to do the same on his Acer E1-571 and report back.

Very strange I have had a Crucial CT960 in my Sony Vaio forever with write caching enabled without a single issue.

Apparently my friends who have the 250GB MX100 have write caching enabled and it only crashes with the battery mode on the MX100 512GB. New firmware from Crucial required I think!!


Thank you all for your help

 

Why exactly would caching freeze up a system with a specific drive?

 

I have no idea unless the firmware is wrong and it does not operate correctly when the laptop goes onto battery mode but it is the case with the MX100 512GB SSD and not the MX100 250GB SSD but I have only tested it on 5 different ACER laptops.

 

But the SATA device has no knowledge about OS's caching behavior. All it sees is the traffic on the SATA port. It doesn't know whether this is cached on a OS level or not. Battery mode could make a difference, however caching shouldn't.

That's just the theory though. There might be something really funny in reality.

 

I do not understand it either except I have tested the MX100 512GB on Acer E1-571 and Acer 5750G and Sony GRT and always same freezes machine within seconds on going on Battery mode. Different OS as well Win 8.1 Win7 Pro and Win 7 home. Only way to stop freezing despite updating every driver etc in the world is to turn of write caching on the driver policy in device manager.
YET if I use MX100 250GB or Crucial 1TB (CT960) No problems at all with write caching!!

 

I have three 512GB Crucial MX100 SSDs in DELL Inspiron / DELL Vostro laptops and they work flawlessly (touch wood)

 

Yes, Crucial drives are affordable and very nice drives but as with any electrical component odd one may malfunction. However, it was an opportunity to try 850Pro for me, I like this shiny drive working very nicely, a bit pricey but worth it

 

Yo Ferris, does your 850 pros have any coil whine? I read somewhere that a guy bought like 100-200 for his office computers and a load of them have coil whine..

 

Sorry to bump an old thread, but I noticed that OP and several others with the same issue (including me) had Acer laptops. I tried the MU02 firmware update, updating Intel RST drivers, reinstalling Windows, messing with power settings etc to no avail, until I noticed that we were mostly Acer users.

Turns out uninstalling all the bundled Acer software has solved the issue for me. I suspect that the Acer Power Management software (which I didn't even know was installed) is the main culprit for obvious reasons, and particularly as the laptop froze again during the uninstallation of it (uninstalled fine after reboot).

Try removing the bundled OEM software before you return or replace the drive.

 

Thanks for your post. This is just another example of the reasons for a clean install of an O/S - even when the system is 'new'.

Included third party programs are not even considered. Manufacturer's programs are only installed on an as-need basis. Otherwise, Windows knows and installs what it needs, mostly.

 

The problem with modern laptops is that it's harder than ever to perform a clean install, when you have no install media in the box and no optical drive in any case. The 'recovery' partition on the pre-installed hard drive already contains all the bundled OEM software, and you will often need some of it to make the Fn brightness/volume controls work.

Oh well, problem solved at least for me. Nice drive when it works properly!

 

Really? Windows provides a tool that downloads Windows 8 and creates a bootable USB to install from. If you need Windows 7, they also provide a tool that will make a bootable USB from an ISO image of a suitable installer.

With a lot of notebooks shipping with SSDs on the small side, I'd rather back up elsewhere and recover the space the recovery partition takes up for OP or something.

 

If at all possible, I remove the stock SSD and replace it with my own. That way I can just replace the factory SSD if I got o sell it, send it in for warranty, etc. Just pick the stock drive they offer and upgrade it yourself.