F3KA webcam not working

I just purchased the F3KA laptop 2 days ago from newegg.com and everything seemed perfect, i got it for a great price, 799.99. It comes with:

ASUS F3KA-X2 Turion 64 X2 15.4" WXGA ATI Mobility Radeon HD 2600 - Retail 512mb
AMD Turion 64 X2 TL-58 1.9G
1GB 120GB

I upgraded to 2 gigs ram.

my problem is that the computer doesnt recognize the webcam at ALL. i check all the isntalled hardware, i cant find it, i dont know if im missing something. I figured it wasnt worth the trouble and contacted asus, they said to reinstall the OS so i did, and the webam still wouldnt come up, so i contacted newegg: this was my online convo with them:

Dear Customer,

Thank you for contacting Newegg.

We truly apologize for the inconveniences this may have caused you. Following is the copy of the chat. Please check it.

[07:22:29 PM] Boris Markosian: hi, i recently purchased an asus computer, and I have a problem with it
[07:22:35 PM] Boris Markosian: unfortunatly, the webcam doesnt work
[07:22:56 PM] Boris Markosian: I have contacted Asus support, and have reinstalled the operating system as they suggested, however, the system still doesnt detect the webcam
[07:23:13 PM] Boris Markosian: Asus suggested that this problem is related to my retailer, which is Newegg
[07:23:31 PM] Sabrina: Just a moment please while I check on this for you.
[07:25:54 PM] Sabrina: Upon checking for you, we show that item # 34-220-237 is warranted through the product manufacturer only. Please do contact ASUS directly at 812-282-2787 for RMA service. ASUS will honor the warranty.
[07:26:45 PM] Boris Markosian: they told me to contact Newegg in order to return the laptop for another model
[07:27:02 PM] Boris Markosian: they told me neweg would exchange without problems, is that correct?
[07:27:06 PM] Sabrina: No, please do contact ASUS directly at 812-282-2787 for RMA service.
[07:28:07 PM] Boris Markosian: what is the newegg return policy for laptops?
[07:30:12 PM] Sabrina: Newegg does not offer warranty for item # 34-220-237. This item is warranted through manufacturer directly. However, please note that if you need do replacement from us, you must require a reference number from manufacturer determining it is defective within the first 30 days from the original invoice date.
[07:31:05 PM] Boris Markosian: where can i get a reference number from the manufacturer?
[07:31:50 PM] Sabrina: Please contact manufacturer for a reference number. Please kindly note that the laptop RMA will be processed at least for 4 weeks. Therefore, we recommend that you may contact ASUS directly for RMA service.
[07:33:40 PM] Boris Markosian: I am in contact with asus right now, they said they give no reference numbers that that you should honor RMA
[07:34:33 PM] Sabrina: Just a moment please while I check on this for you.
[07:37:25 PM] Sabrina: Since we need to return the defective laptop to manufacturer, we need a proof states that ASUS does not want to offer you RMA service. Please provide us a proof stating that ASUS does not want to offer the reference #. You may request an email from ASUS.
[07:38:36 PM] Boris Markosian: where can I forward the email, and approximately how long will this process take?
[07:41:03 PM] Sabrina: You may forward the email to [email protected]. Once I receive it, I will take care of it. Please allow 4 weeks to process the RMA for laptop.
[07:41:34 PM] Sabrina: Please also provide your order number to us in the email you sent to me so that I can locate your account.
[07:42:22 PM] Boris Markosian: asus responded by saying that there shouldnt be a problem without the reference number because of neweggs policy of return of 30 days for defective items
[07:43:33 PM] Boris Markosian: they said you have all fa ilities to check the machine, therefore you can verify the defect and should send me a new unit before you contact asus
[07:45:55 PM] Sabrina: We are sorry but we cannot ship out the replacement until we receive the returned package. We need 4 weeks to process the RMA for laptop. Please do send me an email with the proof that ASUS does not want to serve you.
[07:46:50 PM] Boris Markosian: asus wont send me an email, therefore should i just explain the case and send that to you?
[07:47:36 PM] Sabrina: We are sorry but we cannot issue an RMA without reference #. You may send an email to ASUS directly and then forward the reply to me.
[07:49:05 PM] Boris Markosian: are you implying that newegg is not capable of examining the laptop in order to see that it is defective, hence the need for asus' reference number?
[07:50:16 PM] Sabrina: We are sorry but for laptop, we have a policy stating that we need the reference number form manufacturer or any proof from manufacturer, so that we can create an RMA for it.
[07:52:17 PM] Boris Markosian: can i please have a quote of this sent to [email protected]
[07:52:46 PM] Sabrina: Yes, once this chat end, I will send you a copy to [email protected].
[07:54:06 PM] Boris Markosian: thank you very much I will atempt to contact asus. hopefully newegg will be able to process the rma faster, it says on the newegg faq that ocne items are recieved RMA's are issued and new products are sent within 2-5 days
[07:54:29 PM] Sabrina: No, it is for normal items but not for laptops. We truly apologize for the confusion this may have caused you.
[07:55:58 PM] Sabrina: Is there anything else I can do for you?
[07:56:58 PM] Boris Markosian: thank you that is all
[07:56:41 PM] Sabrina: Thank you for contacting us. Have an Eggcellent day!



Thank you for your patience and understanding. If you have any other questions or concerns, please feel free to let us know.

Sincerely,

Sabrina Su





i was wondering if any of you could help me, mabye im just not looking right or something. any suggestions about what i could do?

 

umm.... anyone????

 

First, have you checked for drivers for the webcam? It could be as simple as that.
If that doesn't work you need to get on the phone with Asus and just say that your webcam died (don't even tell them about the 30day or whatever warranty from Newegg) and then you should be able to get a reference number from that and then you can ask them to find an authorized repair center near you where you can drop it off and have them bill Asus, since it's under warranty.