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    HP HDX16t-1200 CTO sudden hard shutdown

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by Sweltering_in_Phx, Jul 2, 2010.

  1. Sweltering_in_Phx

    Sweltering_in_Phx Newbie

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    I have an HP HDX16t-1200 CTO laptop which is 11 months old; recently it has started shutting down hard with no warning, no error message, etc. I contacted HP and they had me flash the BIOS to version F32, which they indicated would solve the problem; it has not. It is not overheating; sits on a platform with 2 fans. The Virt Technology switch in the BIOS is enabled. Disk, battery and memory tests all pass.

    Any ideas anyone may have will be greatly appreciated; unfortunately, but not surprising, HP has no idea as to the issue.

    System specs: Intel Core2 Duo CPU, T9900 @ 3.06GHz 3.07GHz
    64-Bit O/S
    6.00 GB RAM
    Windows Vista Ultimate

    Thanks so much!
     
    Sweltering_in_Phx, Jul 2, 2010
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  2. f4ding

    f4ding Laptop Owner

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    What's the CPU temperature before it shuts off? How do you know it's not overheating?
     
    f4ding, Jul 2, 2010
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  3. Sweltering_in_Phx

    Sweltering_in_Phx Newbie

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    My assumption only. How can I find the CPU temperature? Thanks!
     
    Sweltering_in_Phx, Jul 2, 2010
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  4. f4ding

    f4ding Laptop Owner

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    That's a solution that your friend google can help. OCing guys should know. I think you can get it using CPU-Z. Start the program and dump info even when the program is running in backgroup (there should be an option for this). It should dump info into a file of your choosing.
     
    f4ding, Jul 2, 2010
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  5. classic77

    classic77 Notebook Evangelist

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    If you can get your hands on some 3rd party diagnostic software like Eurosoft it might help.

    I can say though, that in my job I come across plenty of HDX's with defective motherboards, and this is one way in which they manifest themselves. The only way to diagnose it though, is to install a new one...

    EDIT: on second thought, I've also heard of the HDX heatsinks actually warping, and making pour contact with the CPU/GPU. I processed a couple of RMAs to HP (for HDX's if I can remember correctly, in which this was the issue).

    Also, check your fan?
     
    classic77, Jul 2, 2010
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  6. Amnesiac

    Amnesiac 404

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    HWMonitor is the program you want. Either that or Coretemp is good.

    Also, clean your fans out with some compressed air. Do not let the fan spin, either.
     
    Amnesiac, Jul 3, 2010
    #6