The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    How is samsung at replaceing hard drives?

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by Randall_Lind, Jan 20, 2009.

  1. Randall_Lind

    Randall_Lind Notebook Consultant

    Reputations:
    7
    Messages:
    234
    Likes Received:
    0
    Trophy Points:
    30
    I brought a 500gb hard drive a month ago and something happen today while installing a program that crash my laptop.

    I started getting the Acer splash screen cut in half when I turn on my pc seem to have fix itself.

    After trying 5 times to install Vista because booting into Vista would not work. I took the hard drive out and put it in my desktop turn on my pc and got this after it detect all my devices:

    Samsung HM500LI: Hard Drive failure imment backup and replace as soon as possible.

    I guess I will be calling tomorrow.
     
    Randall_Lind, Jan 20, 2009
    #1
  2. Euquility

    Euquility Notebook Deity

    Reputations:
    198
    Messages:
    1,592
    Likes Received:
    0
    Trophy Points:
    55
    Wait let me get this straight, you bought a Samsung hard drive and put it in your laptop and everythign works fine in a month

    so month later you start getting HD issues and you decide to plug it into your desktop to test it and you get that error?

    if so that really sucks, umm based on newegg reviews it seems like they do replace them fairly well (I would back up your data before sending it off to them if possible)
     
    Euquility, Jan 20, 2009
    #2
  3. Randall_Lind

    Randall_Lind Notebook Consultant

    Reputations:
    7
    Messages:
    234
    Likes Received:
    0
    Trophy Points:
    30
     
    Randall_Lind, Jan 20, 2009
    #3
  4. K-TRON

    K-TRON Hi, I'm Jimmy Diesel ^_^

    Reputations:
    4,412
    Messages:
    8,077
    Likes Received:
    2
    Trophy Points:
    205
    all harddrive manufacturers are like that. They test what killed the drive and by any means that the user puposely destroyed it via an electromagnetic field they have reason not to replace yours.
    If yours plain died clear out of the blue, dont sweat it, they will replace your harddrive.

    Samsung's warranty is great on tv's, lcd, phones, harddrives, memory but I must say their camera warranty is terrible.

    K-TRON
     
    K-TRON, Jan 20, 2009
    #4
  5. Randall_Lind

    Randall_Lind Notebook Consultant

    Reputations:
    7
    Messages:
    234
    Likes Received:
    0
    Trophy Points:
    30
    I don't have a box or static bag so I guess I will call. I got these errors with the drive. The Samsung test gave me this: AJ26 S.M.A.R.T error and AJ24 bad sector then when I did a full surface scan it was nothing but ERROR: LBA ??? different numbers down the sceen.
     
    Randall_Lind, Jan 20, 2009
    #5
  6. Randall_Lind

    Randall_Lind Notebook Consultant

    Reputations:
    7
    Messages:
    234
    Likes Received:
    0
    Trophy Points:
    30
    Samsung is retarded they have tech support for hard drives but they don't deal with hard drive replacement.

    I had to fill out a form and wait for them to email me or call.

    Update: If you need to RMA a Samsung hard drive here the infomation.

    Total Tech Solutions, Inc
    49 Commerce Road
    Carlstadt, NJ 07072
    TEL. No. : 1-201-935-0670
    FAX No. : 201-935-0672

    I called after Samsung support told me to call and they set me up with RMA number etc. The only different is they don't mail you an replacement until they look at the defected unit.

    I am used to dealing with WD where they send you a new drive first then give you 30 days to send yours back or get charge.

    I am just happy to get help. Thank K-tron
     
    Randall_Lind, Jan 20, 2009
    #6