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    Hp dvc: recently 2 usb port stopped working

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by shahjee0313, Sep 27, 2014.

  1. shahjee0313

    shahjee0313 Newbie

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    I have a HP Pavilion dv6 with Windows 7, Ultimate Ed. There are 4 ports but just recently 2 of them stopped working. When I attach a usb device, the device will light up like there is a connection, but the notebook doesn't recognize anything as being there so nothing can be done with the device. 2 ports are working fine, but 2 on the right side that are not working.

    When I go to the Device Manager only 2 "USB Root Hub" lines are showing..... should there be 4 since I have 4 usb ports? How would I get the other 2 working?

    Would appreciate any help I can get as I like to use all 4 of the ports.

    Thanks.
     
    shahjee0313, Sep 27, 2014
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  2. Starlight5

    Starlight5 Yes, I'm a cat. What else is there to say, really?

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    shahjee0313,
    Reset your BIOS/UEFI settings to defaults and check again. If nothing changes, try to boot your HP from a (bootable) USB flash drive connected to one of ports in question, with corresponding boot sequence settings in BIOS/UEFI, whatever you have. If it doesn't boot, it might be hardware problem.
     
    Starlight5, Sep 28, 2014
    #2