I sent my Asus N51vn-a1 in for RMA and...

Something was done to the harddrive during the repair and now multiple programs are reporting a "Ultra DMA CRC Error" count of 1314 and growing. It seems like they damaged other parts of my laptop during RMA and now there is a HD problem. Help me, my warranty expired and I just realized that this was not a result of the service center forgetting to reinstall windows after they replaced the mainboard.

BTW my hard drive is a ST9320423AS

 

A direct motherboard replacement will never require a re-install of windows unless windows itself is screwed up.

Have you done diagnostics on the HDD? I believe seagate offer their own tools for this in windows or a bootable version.

 

Without picture of the repair right after an RMA, it is hard for to convince ASUS that the damaged occured during the RMA. Most manufacturers have a 90 day warranty on the repair or the balance of the manufacturer warranty, whichever is longer.

 

how long ago was it repaired?

 

almost 3 months ago

 

oh dear, I don't think there is a great deal you could do outside 30 days.

 

So the DMA CRC error is not repairable with a HD swap

 

ring the head office of the repairs up and ask anonymously

 

I mean DMA CRC error means the drive is failing. I doubt ASUS would make your drive defective, mechanical drives inherently fail, and hence why I buy SSDs.

 

Your drive has a two year warranty through Seagate., however coming through Asus this may be knocked down 1 year. Type in your drive's serial number at the Seagate warranty page; you might get lucky.

BTW. Asus will send you a USED drive for warranty returns..mine had 4k hours on it.

 

Seagate will sell ASUS OEM drives, so warranty will have to go through ASUS, and S/N will reflect that.

 

so I would be better off just buying an SSD, since the HD they replace it with might fail too

here's what I see while playing a video on the side

 

If you got the bucks, heck yea! Me, I'm cheap! I want 500G drive, 5 year warranty SSD for $200.

Back on earth i'll stick to spinners with 5 year warranty and keep a back up.

however, due to overseas flooding, the prices on convetional drives suck.

You might read through the SSD forums as not all have been trouble free...


@ Tsunade_Hime

yes, now i remember..and they also sent me a used Hitachi for my warranty exchange ..opps repeating myself, nm.

 

They do fail. But I wouldn't say that SSD's have any less chance of failure. Controllers fail all the time on SSD's. Had two go on me actually.

 

UPDATE I bought a HDD caddy for my optical bay and now it seems as if it works perfectly... I guess that means that there is something wrong with the primary slot

 

..what about the chipset drivers, or a setting in the bios?

Possible that the problem might be they did a bios reflash, with default settings or a downgrade that disagrees with udma being enabled in the drivers. Then when you put it in the other slot, it might default to pio4, and everything will work just fine (if a bit slower).

Have seen stranger things happening with Windows than that..

So basically either backup your files and reinstall.

Or reboot safe-mode, reinstall chipset drivers (never really works, since Windows tends to overwrite the driver database, and then revert to the latest version of the driver - you need to delete it instead, and then of course the drive initialisation (among other things) could fail, and you're in real trouble.

So.. change the dma mode in the bios, see if anything changes. Maybe bios reflash (rma might not use the last one). If not, then backup, reinstall.

 

Actually the above is a mistake tis was the HDD but it is still going strong with a little stutter every now and again but I have never lost a single byte