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    Issue with audio output on like new 15R Special Edition

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by S52BMW, Mar 10, 2013.

  1. S52BMW

    S52BMW Newbie

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    Hey guys,

    I just bought a pretty much mint condition Dell 15R Special Edition 7520. It's working great so far except for the audio output... the sound is fine on the built in speakers, but when I plug in some headphones, the sound turns to crap. I can't really describe it but it sounds so washed up and really low quality, even on my Audio-Technica ATHM50s which are awesome headphones and work really well on any other laptop.

    Also, when I plug the headphones in, they don't go in that easily, there's some resistance. I kind of have to force it a tad to go in all the way.

    Finally, it gives me this message every time:

    [​IMG]




    Any ideas?

    Thanks.
     
    S52BMW, Mar 10, 2013
    #1
  2. mattcheau

    mattcheau Notebook Deity

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    the culprit is some crappy audio driver/utility. i'd uninstall whatever it is and go with the default microsoft audio driver.
     
    mattcheau, Mar 10, 2013
    #2
  3. Prostar Computer

    Prostar Computer Company Representative

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    That's usually the culprit. Try the default Windows driver. Or see if there is an update for your current driver software, if you'd like to hang on to it or need the interface.
     
    Prostar Computer, Mar 11, 2013
    #3