Microsoft has good customer service!

I bought a Explorer Mini Mouse from Amazon a few months ago.

The mouse has had a problem for those few months causing the battery to discharge in just 2 weeks compared to the advertised 4+ months.

Anyway, I call up Microsoft to ask for a replacement under warranty and they send me a new one. I dont have to waste time or money sending back the broken one and get to keep it.

So I get the package a few days later, open it, and find out they sent me the wrong mouse. They sent me the Explorer and not the Mini Explorer I wanted. I call them back again and explain the situation. The customer service rep. apologized for the mistake and sent me a new mouse.

But best of all, I get to keep the Explorer mouse they sent me. No hassle having to send it back.

Now I have two mice, three if you count the broken one, and I'm a happy customer.

Customer service is great, comparable to Amazons hassle free support.

 

I wish I had a good experience like that. I got horrible service the last time I tried Microsoft support.

 

Good stuff. However, that just makes me wonder what kind of obscene profit margin they are getting on those things.

 

yeh thats what i'm thinking as well. the cost of shipping is likely equal to the cost of the mouse so they dont even bother having it sent back. customer is happier in the end.