My 7 month old notebook has crashed and burned !

Hello!

Today I went out for a walk...I left my $1000US HASEE (I bought it while I was in China) notebook sitting on my desk in the sunlight with the power on plugged in at the wall.

I came back an hour later to find it turned off, strange - i thought. I turn it on and suddenly I hear a spark and then see smoke coming out from the top right part of my laptop, right where the power is connected.

I quickly turn it off, and am unable to turn it back on. Now when I plug in the power no lights turn on (on the notebook) as they usually do. I can't turn on my laptop, I cannot charge it. And interestingly the green light on my charger starts flashing whenever I plug it into the notebook.

I bought this laptop only 7-8 months ago. What's happened? What should I do?

Note: I've not done any overclocking.

Oh, and leaving it in the sun probably wasn't the best of ideas.

I'm now back in Australia, and HASEE doesn't have an office here. Only one I can see is in China...

And also, HASEE is a cheap brand. I guess you get what you pay for.

 

yeah well sounds like the power supply shorted better try get warranty or claim on insurance or as last resort get a new laptop

 

Something shorted, and even if it was with the plug it could of affected the MoBo. I think you need professional help. And while sunlight does not help with heat this does not sound like a purely heat related breakdown.

 

It looks like something has shorted out - I suspect the flashing light on the PSU means it is being overloaded.

If you are lucky the problem is only on the power board and an electronics expert may be able to fix it.

John

 

Thanks for the replied guys, you've given me hope.

My warranty is valid , but would have to ship it form Australia to China...

You know, recently I've noticed I've needed to have the power supply plugged in on a certain angle for it to work, so I think that's the cause of the problem.

I heard if the PSU is broken, then the motherboard will need to be replaced, is that true?

 

The motherboard will only need to be replaced if it has been damaged by the dodgy PSU, otherwise it won't need anything done to it.

 

There's two parts to the power system:

(i) The external PSU which turns the mains power into DC (usually at 16V or 19V);

(ii) A small power board inside the notebook (usually next to the DC input socket) which takes the 16V or 19V DC and converts it to the voltages needed by the internal components (for example 1.8V, 3V and 5V). This board will also handle the battery charge / discharge.

My suspicion falls on the latter part since that's where the smoke came from. It definitely needs to be checked and repaired / replaced.

The external PSU may be OK, or maybe it is the cause of the problem by deciding to deliver too many volts. It needs to be tested.

John

 

Your advice is very helpful John. Thanks.