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    Notebook Shuts Down During Memtest86+

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by wiivile, Jan 11, 2012.

  1. wiivile

    wiivile Notebook Consultant

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    I recently bought a new Crucial 4gb RAM for my Lenovo Thinkpad. I have noticed while using Windows the computer will shut down randomly. I decided to test the memory using memtest86+ with a bootable usb drive. During the test, the computer shuts down every time I do it.

    It also does this every time I use Windows 7's own Memory Diagnostic program.

    Does anyone know what the problem could be? Is there something wrong with the new RAM I bought?
     
    wiivile, Jan 11, 2012
    #1
  2. JohnnyFlash

    JohnnyFlash Notebook Virtuoso

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    Yep. I'm guessing it doesn't happen with the previous memory config? That's why we test, easy to just exchange it this close to purchase.
     
    JohnnyFlash, Jan 11, 2012
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  3. wiivile

    wiivile Notebook Consultant

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    Sure, but don't see why I should have to shell out $12 to ship the faulty product back to NewEgg.......... < /rant>
     
    wiivile, Jan 11, 2012
    #3
  4. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Usually you can email their customer service and they will waive the return shipping.
     
    Tsunade_Hime, Jan 11, 2012
    #4