Power Problem

Hello all,
I have a Samsung R50-CV05 notebook and since I purchased it in 2006 , I have had problems.
When using battery power alone it works fine for all programs and applications.
However when using mains power (and especially when charging the battery at the same time) and running more intensive programs such as virus scans or playing a DVD, the notebook loses all power, the screen goes black and I lose any unsaved data. This all happens much quicker in warmer climates than in cool. I've also tried the notebook without the battery attached and although it takes longer for the problem to occur, it still happens. If someone could please help out with a little technical advice as to what the problem is, I'd really appreciate it.
Many Thanks
David

 

still under the warranty? take it back
if not, check with another adapter first and see

cheers ....

 

It might be overheating.

Check your temps. before and after you do those things

 

Hi,
Thanks for your replies. I forgot to add that I have tried 2 different ac adaptors and the problem remains the same. Not sure how honest I can be about Samsung on this website, but their customer service in Japan, the UK and now Malaysia has, shall we say, "not been great". Samsung say it's a software problem (not their problem), "a virus maybe in Windows" I was told. But that surely wouldn't explain the fact that it works better in cooler environments or that it works perfectly when on battery power alone. In any case my Norton Antivirus etc are all perfectly upto date and scan very regularly. Overheating was my original thought but the unit itself doesnt seem to be excessively hot. Any additional thoughts would be really appreciated.
Thanks a million
David

 

My comment is here.

John

 

Hi John,
Thanks for your comments. Samsung returned the notebook and advised I back up the data before they do anymore tests, as I said I couldn't believe that it was a software problem. It wasn't usually operational long enough enough to back up the data to disc, but unfortuately it's no longer so important as, what Samsung didn't tell me when they gave the unit back to me, was that they had already "toasted" all 36 Gigabytes of my data! Gone!