Reallocation Event Count on a 4 day old laptop

Hi,

I recently got a new dell laptop(OS windows 8) 4 days backand started stress testing it. Yesterday I started stress testing the harddisk I got Reallocation Event Count warning when using HDTune and HDD scan utilities. However I was not able to get this warning on any other software. I must have tried atleast 5-6 other utilities. I contacted dell but since their software didnt report this, they said the disk is fine and that I shouldnt worry about it.

what is the possibility that HDTune and HDD scan are erroneously reporting the SMART values because no other software was able to get this error. I had done several tests. I could return it and ask for a replacement but how can I convince dell to send a replacement laptop when their software doest report any error. This topic has been discussed several times here but couldnt find an answer I was content with.

Please do answer my queries. Below is the output:

from HDD Scan:

Num Attribute Name Value Worst Raw(hex) Threshold

001 Raw Read Error Rate 110 099 0000000191-9D68 006
003 Spin Up Time 099 099 0000000000-0000 000
004 Start/Stop Count 100 100 0000000000-001F 020
005 Reallocation Sector Count 100 100 0000000000-0000 036
007 Seek Error Rate 065 060 0000000033-23A0 030
009 Power-On Hours Count 100 100 1FD6700000-005C 000
010 Spin Retry Count 100 100 0000000000-0000 097
012 Device Power Cycle Count 100 100 0000000000-001E 020
184 End To End Error Count 100 100 0000000000-0000 099
187 Reported Uncorrectable Error 100 100 0000000000-0000 000
188 Reported Command Timeouts 100 100 0000000000-0000 000
189 High Fly Writes 100 100 0000000000-0000 000
190 Airflow Temperature 070 053 30 C 045
190 Airflow Temperature Minimum 070 053 20 C 045
190 Airflow Temperature Maximum 070 053 42 C 045
191 G-sense Rate/Servo tracking 100 100 0000000000-0006 000
192 Emergency Retract Count 100 100 0000000000-0003 000
193 Load/unload Cycle Count 100 100 0000000000-0529 000
194 HDA Temperature 030 047 30 C 000
194 HDA Temperature Minimum 030 047 18 C 000
194 HDA Temperature Maximum 030 047 53 C 000
196 Reallocation Event Count 100 100 3254280000-0056 030 ===> warning for this parameter
197 Current Pending Errors Count 100 100 0000000000-0000 000
198 Uncorrectable Errors Count 100 100 0000000000-0000 000
199 UltraDMA CRC Errors 200 200 0000000000-0000 000
240 Heads Flying Hours 100 100 3254280000-0056 000
241 Total Host Writes 100 253 000000519F-BD19 000
242 Total Host Reads 100 253 000000096D-190B 000
254 G-shock/Free-fall Event Count 100 100 0000000000-0000 000

Output from HDTune:

Status ID Current Worst Threshold Value Description

OK (01) Raw Read Error Rate 119 99 6 1132744 Number of hardware read errors: 1132744
OK (03) Spin Up Time 99 99 0 0 Spin up time: 0.0 seconds
OK (04) Start/Stop Count 100 100 20 31 Number of start/stop cycles: 31
OK (05) Reallocated Sector Count 100 100 36 0 Number of retired sectors : 0
OK (07) Seek Error Rate 64 60 30 2977367 Number of seek errors: 2977367
OK (09) Power On Hours Count 100 100 0 226615359438919 Number of hours in power-on state: 71 (2 days)
OK (0A) Spin Retry Count 100 100 97 0 Number of spin up attempts after a spin up failure: 0
OK (0C) Power Cycle Count 100 100 20 30 Number of power on/off cycles: 30
OK (B8) End To End Error Detection 100 100 99 0
OK (BB) Uncorrectable Error Count 100 100 0 0 Number of uncorrected reads: 0
OK (BC) Command Timeout 100 100 0 0 Number of times a command was aborted after a timeout: 0
OK (BD) Unknown Attribute 100 100 0 0
OK (BE) Airflow Temperature 59 53 45 705953833 Airflow temperature: 41°C
OK (BF) G-sense Error Rate 100 100 0 6
OK (C0) Unsafe Shutdown Count 100 100 0 3
OK (C1) Load Cycle Count 100 100 0 1314
OK (C2) Temperature 41 47 0 77309411369 Temperature: 41°C
Attention (C4) Reallocated Event Count 100 100 30 77429670412354 Number of sector replacement operations: 77429670412354 ===> Warning
OK (C5) Current Pending Sector 100 100 0 0 Number of unstable sectors: 0
OK (C6) Offline Uncorrectable 100 100 0 0 Number of uncorrected errors: 0
OK (C7) Interface CRC Error Count 200 200 0 0 Number of interface communication errors: 0
OK (F0) Head Flying Hours 100 100 0 77429670412354
OK (F1) Unknown Attribute 100 253 0 1350141768 Data written: 1350141768 GB
OK (F2) Unknown Attribute 100 253 0 133635473 Data read: 133635473 GB
OK (FE) Unknown Attribute 100 100 0 0

Thanks in advance.

Regards,
Arun V.K.

 

I think a little differently than you: even if one utility shows a warning - then I would be returning this system. Especially if this is going to be holding important data and/or you'll be depending on this notebook for the next few years.

Which HDD are we talking about?

Either way, if the next system does the same thing: consider an SSD based platform instead (and seriously do not consider Dell anymore, imo. If, (if) you want the most stable, coolest running and fully usable system for the next few years).


Good luck.

 

Yup as Tiller said for a brand new machine, I would return it for another one. Given it's practically brand new, you don't want to deal with a dead HDD so soon.

Personally I can't stand not having an SSD in a laptop, so that'd be the first upgrade for me.

 

Brand new or refurb? What make/ model drive?


Sent from my iPhone using Tapatalk

 

Hi, I have the exact problem you're having on my brand new Asus vivobook that I've had for about 3 weeks. I'm planning on taking it either to best buy or Asus to get it repaired or replaced. I'm just curious as to how and why this happens, even on new laptops.

 

Thanks for the replies. It is a seagate make. Model no ST500LT012. It is a refurb. forgot to mention this. how can I get dell to replace this laptop. they dont seem to accept the report I provided them.

 

I don't think ASUS has a return policy, have you tried to contact them?

Did you directly order from Dell? You have a 21 day return window no questions asked, but it's from date of INVOICE (when you actually purchased the laptop) and not the ship date.

 

yes it was from dell. I stil have another 10 days before 21 days are completed. Was going through the return policy.. says 15% restocking fee.. will they charge me even if I have this issue with harddisk.

 

With Dell: my recommendation:

Don't even mention this issue. Simply ask for a refund as per the policy Tsunade_Hime indicates.

Now (with money in hand) if you want to take another chance with Dell - go ahead (the 'refund' period just got reset to another 21 days). If you simply ask for a new system to replace the one you have - you will be WELL PAST YOUR REFUND PERIOD by the time the new machine exhibits anything that may concern you (even if it's for another issue). That is of course, if they don't try to 'fix' the system you have. (More time wasted).

 

I don't think the restocking fee applies for actual defects, only buyer's remorse (you bought it and ended up not wanting it, not because something was defective). Have you actually called Dell yet?

 

As of now, I did send an RMA request to Asus. But if you mean contacting them by phone, no I haven't.

 

IIRC, our repair shop had to submit a phone RMA to get the RMA process started, no different than a customer sending it directly to ASUS.