SSD RMA receives Double Size and Equal Dollar Value i.e. Market Price/ Cost. How? Experiences?

SSD RMA to recieve Double Size and Equal Dollar Value i.e. Market Price/ Cost. How? Experiences?

So this fellow bought a 256G SSD and on his RMA he received a 512G SSD as replacement. Here is the data / info below:

Upgrade: 512 GB Vertex 4 SATA III SSD !!!
19-05-12

Now, one of my 2GB NAS drives went down and WD replaced it with at 3TB one. I can understand that because the "SAME" 2TB drives were unavailable or going end of line.

But, 256G SSD's are still on the market and were definitely way available on the market during mid-2012 when this RMA was done.

QUESTION:

- Has anyone else experienced/ received something similar?
- Is this standard policy for most SSD companies? or some SSD companies only?
- If so, how do they account in original dollar price paid v/s current dollar value?

MORE IMPORTANTLY:

- My Crucial SSD has had lot of issues come up for almost 6-12 months (and lost key files) but since I was traveling outside the US, we were not able to perform an RMA where they would send me a drive and then I migrate and send the old one back.

- Is there anyway that I can ensure/ get a better / higher/ larger model here? If so, what do I need to do?
I paid $260+ for my SSD at the time and have got a bunch of pain from it.

 

Depends on the Country you're in (and it's laws, of course). Also on how long and loudly you complain.

 

It's up to the company, really, or that person just got lucky. I would ask nicely and just explain the issues you've had. If they say no, well that's that. If you feel it's unfair, don't buy from them again.

 

The only way is if the company in question no longer has any new/refurbished stock of the drive you own because that's all you're entitled to under the warranty. If they are out, you will probably get the most recent model of the same capacity.

The story you've referenced is an extremely isolated incident, and the customer service/tech support person must have been in a very good mood. Do not count on the same thing happening to you.

 

My family's gotten a few freebies (so to speak) due to lousy customer service or products a few times in the past. None in tech, however (since we usually don't have any issues in that department).

Most recent "freebie" I've personally got was a reduction in my rental fees due to us pointing out a violation of the lease I signed in the apartment the company originally wanted to put me in. They wouldn't do anything about it until we threatened with lawyers.

 

Not trying to get a freebie. Just wondering if a company makes profits off so many customers, and burns your time and energy with their product and its issues, should they not "compensate" the customer in some way?

Either way, anyone else receive experience one of these?

 

You're trying to get something you did not pay for nor are entitled to receive under the conditions of the warranty for the product you voluntarily purchased. That is the very definition of getting a freebie.

That being said, the company needs to stand behind its product and make you whole if the unit is defective and under warranty. Giving you anything more than a comparable product is something that would merely be done out of the goodness of their hearts.

 

Nothing a company does is from the GOODNESS of THEIR HEARTS. It is always about SELLING, BRANDING, PROFITS - and - CUSTOMER SERVICE, EXPERIEN

Upgrade: 512 GB Vertex 4 SATA III SSD !!!
19-05-12

What they did for this fellow was not GOODNESS of heart. It was about KEEPING CUSTOMER HAPPY with the COMPANY and its PRODUCTS.

How they do it, what the throw little extra etc is all part of BUSINESS and BUSINESS POLICY. Unless there is special case or escalation, nothing is done without POLICY and GUIDELINES for it. That is how companies work - Policy & Governance.

And a lot of times POLICY is designed and created to GIVE the "FEELING" of "EXTRA" to CUSTOMERS for the TROUBLE they endure so that they COME BACK and BUY MORE, AGAIN and have BRAND LOYALTY.

You've heard of BRAND & CUSTOMER LOYALTY programs right? It is all BUSINESS. Have you heard of a COMPANY LOYALTY program towards their customers?... Does not exist. Rare, if it does.

So, NO, this is not a freebie and will never be. It is like VEGAS, the HOUSE always wins, but they want you to FEEL GOOD so you come back again.

So, please get off the moral high horse and realize that Companies squeeze what they can from customers and customers squeeze what they can from companies. That is Business and that is life.

I ask again, if there are any similar experiences of "Generous RMA Policy & Action" that people have experienced.

 

There are some in alienware forum, something like 5870m xfire to 680m SLI. Though multiple exchange + countless hours with rep.

The SSD case is hardly amazing or special, the revo drive used to cost as much. He bought an apple and get rma'd 2 orange , so what, an apple may cost as much as 2 orange.

 

The person that got dbl capacity on rma was a cousin of the owner or owned stock on the company or may be an executive in a corp and used his executive charms. I'm on a tennis forum and some shoes sold have a 6 mo wear guarantee,,one person sent his pair in for rma, they quit making those pairs and the company told him his new pair are on the way when the new line of the same shoes are made and look for them in February 2014,,rma dec 2013.

 

No. He was not related to the company or its people. They sent it as per their POLICY. That company's RMA policy related to PRICE POINT.

 

True, true. From their website:

That at least answers one of your questions in the OP.

 

Now this was a more sensible and precise response for a change I get it that OCZ has done this, I have WD who did this for a NAS HDD, and I am wondering if there are any others who have experienced something similar.

 

I'm sure that for the most part, this isn't exactly official, written-out policy for most tech companies (hence the "freebie" idea). Though unofficially, if you bug a company enough about a problem product you've purchased, they'll likely do something nice somewhere along these lines. If anything, it'd at least shut you (the unsatisfied customer) up about the problem product (phone calls and emails cost money to respond to). It also helps to be polite, even when it's official policy; people are surprised how far niceness can take them, not just in product RMAs/returns.

 

Yup Kill them with your kindness. lol!