ScreenCountry.com and what should I do?

Hey folks.

Well, I bought a FHD screen from LaptopScreen.com around Christmas and when I got it, the backlight had a greenish color to it and there was a white pixel near the middle. I contacted them and they sent me an RMA number, I paid the $15 shipping back and they are going to give me my money back once the screen gets there (UPS is slow =/)

I ordered another screen from ScreenCountry while I waited and received the screen today. First of all, I said in the order notes "Send ONLY B173HW01 v.4, not v.0, check prior to shipping for backlight issues/dead pixels".

It's good to know they can't read English, because they sent me another B173HW01 v.0. Fortunately, this screen is WAY better than the last B173. Absolutely gorgeous.

However, it too has a dead/stuck pixel (green). I say dead/stuck pixel because it looks like there's a black dot above the green dot. The black dot is only noticeable on whites- the green dot goes away on whites and light light colors. The green dot, sadly, is noticeable on darker colors, especially when watching movies and TV shoes on it. The pixel(s) in question is about 3 1/2 inches from the right and 4-5 inches from the top.

That's 2 for 2 if anyone's counting. My question is, should I risk sending this one back (if they would let me), pay ANOTHER $15 for shipping and buy ANOTHER screen? It feels like I'm not too lucky with this company or AUO (all of my AUO panels so far have had problems, 4 panels in total).

Or, should I just tough it out and enjoy the rest of the screen, and not risk getting another screen that may be worse off?

Also, I want to let everyone know here, even if I send this screen back, I'm never doing buisness with Vancouver Laptops again. They act like the mafia, their customer support is terrible, and they obviously don't care about your satisfaction.

 

Have you tried massaging it out? If it's "merely" stuck, you may be able to fix it. I don't recall all of the methods off-hand right now, but a quick google search may be helpful.

 

ScreenCountry website says that you can return a screen with dead pixels within 5 days but they want 20$ for the exchange.
Support Articles (FAQ)

They claim that they prior to shipping they will 'light up the screen' and check for dead pixels.

I guess this applies only to exchanged screens since they say on another page that they 'receive the screens directly from the manufacture and are unable to check all screens for dead pixels'.

So my guess is that they dont check but if you complain and send one back they know that you are picky about your screen and will check it before sending you a new one.

If it is worth the shipping costs to you depends on you. I would do it if they garanty a perfect screen 2nd time around. Dead pixels is something that once you notice it annoys you every day. Your eyes are drawn to it once you know it is there.

 

I know. =s
This company sucks. They send me out a messed up screen and I have to pay for it?
Never doing business with them after this. I'll avoid them like the plague.

 

Yes, they have a history of scamming people.

Throw around the word "contract" and "lawsuit" a little more when you talk to them. You are not "returning" the screen, you are holding them to the guarantee they gave you. You should not have to pay return shipping.

However if you payed with your credit card then you might as well give up, I would never do that honestly.

 

DO NOT use Screencountry.com

I needed a new screen. I ordered a screen for my Acer Aspire. The screen was delivered very quickly, I give them that. However, when we hooked it up to my computer it didn't work. just to be sure it was the new screen and not the computer we connected the old cracked screen and that did work.

I called them and was told to start a repair ticket from their website. I have been going back and forth with them. They are located in North Vancouver, BC. I live half an hour away and they want me to to pay for shipping for a screen that doesn't even work.

I should have checked with better business bureau before ordering with them. They have an "F" rating. I have added the Better business bureau link for screencountry.com also known as Vancouver Laptops.

Check Out a Business or Charity - Canadian BBB for Screencountry.Com

 

There are programs/software that can also try and remove stuck pixels. Download some and try them. Also try massaging it.

On top of that why on earth did you buy from the same place more than once...?

 

First what you should do is to read LCD screen industry standard
ISO 13406-2 which tells you that 4-5-6 dead pixels is normal and doesn't mean your screen was messed up or has any defects. It actually depends on your resolution.
Second, stop fantasizing about a perfect world with perfect laptops with perfect LCD screens with no deal pixels on them. It doesn't exist.
Third, I'm a system integrator and I've been doing business with Screencountry.com and Laptopscreen.com for over two years now and I got to tell you that comparing with their competitors like screenaid.com and blisscomputers.net etc those canadians are super honest and reliable people. Yes, for like 12-15 orders for the last year I had one RMA but it was resolved nice and easy and I'm really satisfied with their service. I wish all the online stores help their customers that fast like those guys from Vancouver.

 

First what you should do is to read LCD screen industry standard
ISO 13406-2 which tells you that 4-5-6 dead pixels is normal and doesn't mean your screen was messed up or has any defects. It actually depends on your resolution.
Second, stop fantasizing about a perfect world with perfect laptops with perfect LCD screens with no deal pixels on them. It doesn't exist.
Third, I'm a system integrator and I've been doing business with Screencountry.com and Laptopscreen.com for over two years now and I got to tell you that comparing with their competitors like screenaid.com and blisscomputers.net etc those canadians are super honest and reliable people. Yes, for like 12-15 orders for the last year I had one RMA but it was resolved nice and easy and I'm really satisfied with their service. I wish all the online stores help their customers that fast like those guys from Vancouver.

 

Registered April, 2011 and these are your only posts. You work for them.

An "industry standard" that allows for multiple obvious defects is unacceptable.

 

Just because it says it's normal doesn't mean the end paying customer should have to live with it. I mean if a car standard said it could ship with three full tires and one with a slow leak, is that ok with you? No.

Not to mention there should be a standard for a location of the pixels. I still wouldn't stand for a dead pixel, but if it's in the far upper or lower corners I couldn't care less, but that doesn't mean a company shouldn't take care of it for you.

But most of all, it's just a cop-out to make more profit.

 

oh yes, I work for them posting across the internet to get them glowing, right.

Whatever you think about me, read the standard first
ISO 13406-2 - Wikipedia, the free encyclopedia

 

Wait.

What?

It doesn't mean that? Why not?

Maybe I missed something here, but ISO standards are pretty clear cut...

If you're taking a road trip through the midwest, you find yourself driving on a dirt highway, getting hungry, but hundreds of miles away from any civilization - AND THEN - you get a dead pixel???

What will happen?? Please, tell me.

ISO:
- has other standards which include 0 dead pixel
- is NOT the police, or the government, don't hold any precedence over the law and doesn't associate with screencountry at all

- are nonprofit and
- is pretty much completely responsible for exactly what happened here, including the fact that there WERE NOT 100 dead pixels....

 

ISO standards are a minimum standard to be ISO certified. It doesn't mean it's a good idea or customer friendly idea. I come from 15 years of engineering experience and some of that helping my company become ISO certified. It's like saying miminum wage is $7/hr so you should only pay everyone that.

 

Has anyone had a good experience with these folks???

 

In my honest opinion "if it is too good to be true its probably is. If I were you I will use "google" and search and compare.

Check the prices (compare) and also look out for catchy words like "new" and "warranty" . Are they going to back the warranty they sell. Does it make profit sense fro them?

I too was tempted to include them on the list of supplier for my screen but their site is too colorful for my taste so I went with Dell. The LCD maybe $20 more but they are offering free shipping. I bet if there is a pixel imperfection they will accept the exchange eating the cost of shipping.

These are my own opinion and I don't want to get blamed or flammed.

Tik

 

Thanks for this info, it's good to know. I was thinking of buying a screen to replace my ty 1366x768 screen in my xps l502x since I didn't originally get the screen upgrade, which I totally should have dammit! But now I know not to buy from screen country, thanks!

 

Hi guys! My name is Ellis,
and I actually do work for LaptopScreen.com and ScreenCountry.com.

First things first, I'd like to set the record straight, and confirm that karolina does not work for our company, however is a well established client with us, and we appreciate their feedback, but we do not necessarily share the same views as a company, and prefer direct communication in regards to client problems.

We have made quite a few improvements to customer policies this past year (2011), including axing of the restocking fee, toll free phone number, video bonus promotion and other leniency credits towards problem/defective screens.

This is a very grim thread, which we would like to address. OP can PM me their transaction details (if they'd like), and we can polish out the experience to the best customer satisfaction possible.

As well as, please take into consideration, that we have addressed, and are continuously monitoring all BBB complaints, and have received an appropriate rating of A-, based on our sales volume to complaints ratio (Which is less than 1% - less than one complaint per 100 screens sold)
Vancouver Laptops Business Review in North Vancouver, BC - Mainland British Columbia BBB

Also, please check out our independent reviews on:
Laptop Screen - https://laptopscreen.com - Reviews, Ratings and Prices at ResellerRatings
Laptopscreen.com Website Reviews - Page 1 | SiteJabber

Additionally you can confirm with other notebookreview threads like:
http://forum.notebookreview.com/har...895-anyone-ever-ordered-laptopscreen-com.html
And speak to OP there about our personal interactions in March this year.

And multiple other notebookreview forum threads positive and negative:
site:forum.notebookreview.com screencountry.com - Google Search

As it stands now, we are the leader in 3rd party LCD replacements world-wide, and we would like to do right by our customers, who have been a tremendous incentive for quality and service improvements.

Personally I would also like to extend an invitation to direct your LCD related problems or questions to me for some free advice, or consult with our YouTube tutorials page: laptopscreencom's Channel - YouTube and our user submissions: "www.laptopscreen.com" - YouTube
"www.screencountry.com" - YouTube

 

@ LSB

Thank you for your input if you are who you really say you are. You have to confirm with a moderator/administrator that you really do work for so and so.

That said, BBB ratings can not be entirely trusted. They are dependent on the competence of the BBB office in your state. Also, understand that companies have to pay to be rated by the BBB and it is in the BBB's best interest to give good ratings to paying customers. That said, BBB ratings are a good introduction to a company's attitude/customer service, but you must always dig deeper.

 

Hi Metril,

You are more than welcome to re-confirm my affiliation on your own,
you can e-mail me at ilia(nospam)laptopscreencom.

Also we are actually not paying for BBB ratings (hence the A-),
if you check our BBB profile you will see that we are not BBB accredited.
However you are correct about BBB being a little finicky, I saw a TV show about the LA BBB office giving "Hamas" an A rating, and other fun corrupt stuff.
But I gotta attest, our Vancouver (Mainland) office seems right on top of things - we didn't have A- for ever you know =)