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    UPEK Protector Suite fickle "reader cannot be found" issue

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by Freelancer332, Sep 11, 2008.

  1. Freelancer332

    Freelancer332 Notebook Evangelist

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    So I updated my fingerprint software to the protector suite ql version (I think that's what it's called).
    I like the new interface better BUT
    Sometimes after putting my computer to sleep and then waking it up, the fingerprint reader can't be found.
    I get this error message that says "Fingerprint reader device cannot be found"
    My protector suite system tray icon also turns grey because of this.
    But after a few more sleeps, the fingerprint reader will start working again

    When I check the driver, windows says that it's working correctly

    I've uninstalled the driver and reinstalled it already but that fixed the problem for about a day because then this problem just came back.

    It's really annoying..any ideas? I have a m1330

    Thanks
     
    Freelancer332, Sep 11, 2008
    #1