dead hdd diagnosis

wow my hdd in my month old laptop just died.

it was accessing. i heard a crunchy sound, and my programs that were accessing it said unable to write to drive.
tried resetting and repair, the check disk froze at 0 percent checked.

bios says its there its an hgst 1 tb sata

but explorer doesnt work at all now. even on my ssd drives although they booted fine .

a few questions, what should i look for to see whats happened. it was making a crunch sound i thought might be a fan for a minute but now its silent

next who covers the warranty? Isnt this thing worth like 50 bucks at this point anyway? I dont want to ship my laptop to gigabyte.

and i guess now im shopping for an hdd.

 

Try booting a "live" Linux CD or USB stick and see whether the OS recognizes the drive, file system etc.

My take would be that whoever provides the warranty for the system will have to send you a replacement HDD, and will likely expect the defective one mailed back. Please be aware of the fact that I've never personally dealt with Gigabyte and am just making a presumption based on standard industry practices.

Good luck.

 

Wait so which drive failed? A frozen drive before it starts check signals a dead drive. What do you mean even on my ssd drive? That is confusing?

That's doesn't sound good.

This would be covered by the original purchase invoice if it is under a year that will cover repair and replaced HDD if it should fail during the warranty period. You need to contact whom you bought it from and contact their warranty department about the problem.

 

i have 2 ssds and an hdd

the d drive hdd does not boot but it freezes explorer

i need to remove it now to use my laptop.

my laptop sill has 2 256 gb m2 ssd in raid 0 that work fine so far as i know....but this data drive failing has me messed up. so i need to go buy a torx screwdriver and take it out.

then i guess i will contact.... xotic pc, gigabyte or hitachi. the cost of this thing new is only 50 bucks so its not a big deal. I dont want another one.... maybe a 2 tb or an ssd.

i must say the heat on my laptop sure reduced since this hdd died

 

Can you run something like HD Tune from an SSD to check the condition of the HDD?

 

actually it seems to now be working im running an hdtune check for errors

 

You've had problems once, now that you can read from it, it's time to make backups. Then run the manufacturer's diagnostic utility and see if it passes the tests or not.

 

Working with quite a few errors it seems. Copy your data if you can off of it and verify that the data is not corrupted.

Did you move/drop/jiggle/etc. the system while the HDD was accessing files?

I would recover what I could and then do a full (not Quick) format. (This will take a few hours).

That should map out the bad sectors and possibly let you continue using the drive (if the head wasn't damaged during the crash).

Depending on how sensitive the data is; I would not return it. Myself, I have never returned a storage subsystem (CF, SD, USB, HDD or SSD...) that I have put data on. Never buy warranty on them either. I just buy a new one and hopefully (99.99% of the time), I've made multiple backups for whatever was stored on them.

If I can't get it to work at all and I get bored experimenting further; it's hammer time (that is my privacy guarantee for mine and my clients data).

Good luck.

 

Yep. That hard drive is going bad.

You could back up your data, then run something like DBAN on it to destroy any remnants of personal info before returning it to the warranty provider.

Good luck.

 

i just did another error check and its all errors lol i dont think anything is coming off this one i dont think its spinning

 

It's hammer time...

 

Wow that's quite fast for a HDD to fail and a bit scary tbh... I've had HGST 7K1000 which is probably what the OP had and it's worked perfectly luckily... Hopefully stays that way!

 

Ya i put it in an external still no viewing the files.
It does spin. Head bangs. Basically bad.
About to send it to gigabyte.
It overheated and died. Fast.
I dont want to put an hdd in its place shopping for a ssd
Ya ive had many laptop hdds fail but never like this. And hdtune only views its health as warning level but its totally shot.

Normally they start to go. So anyway hopefully that was my last hdd. If i get a warranty drive it will be in my usb 3.0 enclosure. And that will be my last hdd.

 

Good man. SSDs are totally the way to go.

And it's unfortunate to hear about your hard drive failure. If it makes you feel any better, these things happen. You can't predict when it will happen, or what brand will fail, or how long a drive will last before it fails. Hard drive failures happen to everyone eventually.

 

I would not trust DBAN if the hard drive was having physical problems to begin with.

If there is sensitive info just get rid of the drive.

 

This is why I just don't buy mechanical drives for my OS drives/laptop drives period. My desktop will be getting some data storage drives, but those will be setup as RAID 1. I just don't trust mechanical drives anymore. I've had too many fail, some well prematurely than a typical 3-5 year life of a mechanical drive.

 

^ I agree.

Hard drives do not just develop some problems (crunching sound, unable to access data), have those symptoms magically disappear, and then continue to work for the next several years.

Every hard drive WILL eventually fail. It's just a matter of WHEN it will fail. In your case, you were fortunate enough to have some kind of indication or warning. And it sounds like you were also fortunate enough not to have any irreplaceable data on that drive, without any backups. So in this case, count your blessings, get rid of the drive, and replace it with a new drive instead.

 

it was a data drive and it had about 30 hrs of work on it. 500 gb full.
but it was not irreplaceable it was just sort of a pain. im happy to end my relationship with hdds forever now. now is a good point.
I have heard that a 3 tb laptop hd is about to hit the market. but then i think about what would i do when it fails? you sort of think of storage of that size as a lifetime thing but as i can see it can die instantly.

right now my storage is 2 256 gb lite on m2 ssds

and i ordered a 3rd, it is a 500 gb samsung m2 ssd already before this 2.5 inch died. i could actually get a 2.5 inch eclosure for it. or shop for a 500 gb or 1 tb ssd 2.5 inch. eventually i will have a 2 tb ssd laptop. and maybe upgrade that someday.

 

Yup. Everyone loves it when hard drive capacity goes up, even if you're a kind of person that doesn't really use mechanical HDDs. It's still always good to see technology continuing to advance and move forward.

The downside of having a 4TB or 6TB hard drive is that it increases the amount of data that you will lose, when that mechanical HDD eventually fails. But on the flip side, I could easily see myself buying a 6TB mechanical HDD as a backup storage drive to store multiple backup versions of data you want to protect.

 

In order to get the hdd rmad through gigabyte id have to send the laptop to la.
So i am going to rma it through hitachi
Is there anyone with experience rma with hitachi without a receipt?

 

I agree, subject to it being a backup of other backups. Otherwise it will will be an even bigger catastrophy if it fails to fire up one day.

I haven't had to RMA an HDD for a long time but most have a date code on the label which should be enough to demonstrate eligibility for warranty.

John

 

Go to Hitachi's website, and try to initiate an RMA from there. They should be able to track date of manufacture from the serial number, and verify warranty eligibility from there.

However, they may also have a policy where hard drives sold to system builders need to be serviced through them (Gigabyte). Every manufacturer has a different policy on this, and I am uncertain of Hitachi's specific stance on this.

If this is the case, you can try calling Gigabyte and saying "look, I know its a bad drive... I tested it using XYZ. It's a waste of everyone's time and money for me to ship the entire unit back. Can we just both agree to service just the hard drive, and save both parties about $50 in shipping costs?"

I've done that with Gigabyte when needing to get a defective desktop GPU fan replaced. I convinced them to send just a fan, rather than sending my entire video card back for service.



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