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    for repairing video card, HDD not needed?

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by vaw, Aug 8, 2011.

  1. vaw

    vaw Notebook Deity

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    For video card problem (indicated by the beep sounds), possibly replacing motherboard, can we remove the HDD before sending for repair?
     
    vaw, Aug 8, 2011
    #1
  2. Tsunade_Hime

    Tsunade_Hime such bacon. wow

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    Yes but most places will not warranty the repair fully if you have XX driver conflict as you didn't ship them the hard drive as well. You can install a small drive you don't use and throw a quick OS on there.
     
    Tsunade_Hime, Aug 8, 2011
    #2
  3. nikeseven

    nikeseven Notebook Deity

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    What brand is the notebook and are you sending it to the official warranty repair service?
     
    nikeseven, Aug 9, 2011
    #3
  4. Agent 9

    Agent 9 Notebook Consultant

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    Under no circumstances should you ever send it in with parts that you put in aftermarket (ram, HDD/ SSD, SD card, Wi-Fi, Bluetooth, backlight keyboard, anything that it didn't come to you with should be removed and kept with you, otherwise it will likely get lost/ never returned to you and they are NOT liable for it, as that is the policy of repair depots). You also almost never need to return the computer with the battery, HDD, power supply, or any plastic covers (like an expresscard slot cover) when sending it in for repairs, if you are returning the computer for a different one, o for a refund it is only proper to return it with everything it came with.

    also, when sending a computer to a repair depot, it is always best to write a short and polite letter to the technician (with a nice 'thankyou' for them repairing your computer at the end of it), and put one in the box, and write a small note or two about the issue on sticky notes and stick onto the screen or keyboard, that way it gives them a better direction to find what the problem is instead of just sending it back saying "there is no issue" which happens quite a bit with depot repairs sadly
     
    Agent 9, Aug 9, 2011
    #4
  5. Jarhead

    Jarhead 恋の♡アカサタナ

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    I would never think of sending my W520 in for repair with my Intel 320 and extra 8GB of RAM in it...

    If they need the HDD that badly, they can stick some random one in with Windows on it.


    +58584844496483375

    Definitely tell them the problem you're experiencing, and a step-by-step procedure to expose that problem while running the computer ("If you open up program X while running Y, you'll get a BSOD", for example).
     
    Jarhead, Aug 10, 2011
    #5