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    modem is allready in use

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by alan4heidi, Mar 25, 2007.

  1. alan4heidi

    alan4heidi Newbie

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    hi i have just bought a used notebook everything is working fine,but when i try to connect to the internet i get a message "THE MODEM OR OTHER CONECTING DEVICE IS ALLREADY IN USE OR NOT CONFIGURED PROPERLY" i also have a desktop that uses the same make of modem ,can anyone please help.....alan
     
    alan4heidi, Mar 25, 2007
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  2. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Could you please indicate (i) the make/model of notebook, (ii) what Device Manager reports as the modem hardware (and whether it shows as correctly installed), (iii) what operating system and (iv) what is listed as the modem by Control Panel.

    This information will help produce more focused suggestions.

    John
     
    John Ratsey, Mar 25, 2007
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  3. alan4heidi

    alan4heidi Newbie

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    hi john thank for reply
    my notebook is a PACKARD BELL EASYNOTE E6310 running WINDOWS XP PRO CORPERATE in device manager the modem is listed as SMART LINK 56K MODEM
    and says that it is working ok...when i go to QUERY MODEM it says that THE PORT THAT THE MODEM IS USING IS CURRENTLY IN USE BY ANOTHER APLICATION it is using PORT 3 ...location=PCI BUS 0 DEVICE 17 FUNCTION 6
    i cannot find any other sevice that is using this port as it is a clean install of win xp..the only other thing it says is resource type =I/O RANGE E100-EIFF
    IRQ 22, i dont know if this helps but hope so .....alan
     
    alan4heidi, Mar 25, 2007
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  4. John Ratsey

    John Ratsey Moderately inquisitive Super Moderator

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    Have you seen this web page about Smartlink support? There is a comment about the original driver not being compatible with XP SP2 and gives a link to the last driver. Worth a try? Driver problems can sometimes cause confusing messages (better than a BSOD).

    John
     
    John Ratsey, Mar 25, 2007
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