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    returning HD to seagate

    Discussion in 'Hardware Components and Aftermarket Upgrades' started by LT21, Jul 25, 2007.

  1. LT21

    LT21 Notebook Consultant

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    has anyone ever returned thier HD to seagate? I am going to return my HD because its not detected. All of my data is stic on the drive and I cant get it out. help please?
     
    LT21, Jul 25, 2007
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  2. adinu

    adinu I pwn teh n00bs.

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    How is your HD not detected? How is it connected to ur computer?

    You say you have stuff on there, so that means at one time it worked fine. If so, can you give us full details as to how and when it stopped working.
     
    adinu, Jul 25, 2007
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  3. LT21

    LT21 Notebook Consultant

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    I was just browsing online with firefox and then it just froze for no reason so I held the power button for 5 seconds and when I turned it on it booted very very slowly. tried to backup my stuff, but it froze again. I turned it off and now it won't boot. I tried everything just won't boot.
     
    LT21, Jul 25, 2007
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  4. Ethyriel

    Ethyriel Notebook Deity

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    They'll ask you to run a diagnostic before you return it, so go to their website and grab that. The easiest way is to get the CD version, and you just burn the ISO with Nero or whatever, as an image.

    All my Seagate RMAs have gone extremely smoothly.
     
    Ethyriel, Jul 26, 2007
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  5. LT21

    LT21 Notebook Consultant

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    how did you package the hard drive? I can't do the diagnostic because the HD cannot be detected.
     
    LT21, Jul 26, 2007
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  6. Ethyriel

    Ethyriel Notebook Deity

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    I'm thinking they'll send you packaging. I can't remember for sure, I might be mixing them up with another manufacturer, or a retailer like Lenovo. But I'm pretty sure they do, or they at least give you guidelines.
     
    Ethyriel, Jul 26, 2007
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  7. LT21

    LT21 Notebook Consultant

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    They only give you the packaging if you pay 19.99
     
    LT21, Jul 26, 2007
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