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    HP Probook 6550b sound doesn't work

    Discussion in 'HP Business Class Notebooks' started by Sporty Guy, Jun 6, 2011.

  1. Sporty Guy

    Sporty Guy Newbie

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    I have an interesting problem with my new laptop. I hear sound from the speakers when Skype starts up and I can get sound out of the headphone jack but I get no basic sound when listening to MP3s, YouTube videos. My laptop is a work one and I have no admin rights to make any major changes. I am running Windows 7. I have been into the Control Panel and Sounds area and cannot see anywhere that I may have the sound down. The laptop is not muted. The sound was working when I first got the laptop. :confused:
     
    Sporty Guy, Jun 6, 2011
    #1
  2. 6730b

    6730b Notebook Deity

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    6730b, Jun 11, 2011
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  3. heino081076

    heino081076 Newbie

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    We had the same problem when using the native microsoft driver (not everything works).
    You need the HP sound driver.
     
    heino081076, Jun 12, 2011
    #3