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    Slow warranty service

    Discussion in 'HP Business Class Notebooks' started by joako24, Mar 30, 2012.

  1. joako24

    joako24 Notebook Enthusiast

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    In the past I would send a business laptop for repair, they would receive it, repair it and ship it out the same day... 3 business day turn-around if you called in early and got it back to FedEx before the cut-off. Today HP received my laptop and when I called them around 10pm for the 2nd time they told me they received the laptop and turn-around is 5 days.

    What's going on with this? I send the machine instead of requesting the parts so I wouldn't have to deal with it :(
     
    joako24, Mar 30, 2012
    #1
  2. excalibur1814

    excalibur1814 Notebook Evangelist

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    Where, in writing, does/did it state that they fix and return machines with a 3 business day service? An extra 2 days is HARDLY ANYTHING to complain about!

    Then again if they DO state 3 days then it should be 3 days
     
    excalibur1814, Mar 30, 2012
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  3. joako24

    joako24 Notebook Enthusiast

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    Nobody gave any timeframe. Anyways, called Friday and it was shipped out Thursday -- same day it was received. An hour late for the FedEx cutoff so it arrives Monday, 1 day delay *#(@ happens not a problem. But you can see that's the decent warranty service I've come to expect from HP business.
     
    joako24, Mar 31, 2012
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