[URGENT] How to convince HP about heating issues.

So I have a week old DV6 6121tx, which has obvious heating issues. The left palmrest (to the left of the trackpad) gets insanely heated up whenever I'm gaming. I have to keep a thick towel folder twice underneath my palm to make it usable.

I complained to HP about this, they sent a guy to my house (onsite warranty ofc), to check this out. He ran Prime95 (which only stresses CPU), and another software which displayed CPU temps only. He saved the logs with him, then called me a few hours later saying that the company refuses to acknowledge the problem because the logs 'show the laptop as passed'.

I tried to explain that my problem is with 1) The GPU temps 2) Even if the GPU temps are fine, then the insulation beneath the palmrest is obviously defective! There's no way a *palmrest* is supposed to get unusably hot after 15 mins of any game.



So he's coming again tomorrow. I need some ways to convince him about the problem. Are there any GPU stress tests or something that I can use? Because of the weird switching system I imagine there might be some problems in doing that. Maybe not.
And abouve how much (CPU and GPU) temps indicate heating problems?

 

Just play games until he shows up.

Mine is fine, not even slightly uncomfortable.

 

Gaming spree till he shows up. Not a bad idea at all. Although I'd need some kind of software which logs CPU+GPU temps into a text log file.

 

Just surfing with my dv7 4295 the left palm rest hits 115 f tested with an infrared thermometer. ambient temp 90 f

 

Could you just show him in HWmonitor when he shows up and your CPU is cooking along at 95C?

 

prime 95 + furmark for few minutes should reveal any overheating issue.

 

While playing Mass Effect 2, my CPU sits at 65-75 and my GPU is barely breaking a sweat at 50C.

 

^^^^ THIS

Have it running ten minutes before he shows up. That combination will bring any system to its knees. Use HWMonitor to show temps.

Then force him to keep his wrist on the hot part of the laptop for five minutes straight without moving it until he agrees it's defective.

 

"Furmark requires an OpenGL 2.0 or above graphics controller"


Damn muxless switching. What to do? I tried to set it as high performance, still this error.

 

[GPU Tool] MSI Kombustor 1.1.0 With Direct3D 9, 10 and 11 Support - 3D Tech News, Pixel Hacking, Data Visualization and 3D Programming - Geeks3D.com

Found this. Supports DX11, so I think this would run alright.

EDIT:
It's saying it wants OpenGL 2.0, I have 1.1. Where do I update OpenGL from? Are there separate HP drivers? (Asking because of complications because of dual gpus)

 

Okay, so I played Just Cause 2 for 15-20 mins in front of him. Resulted in:

1. fan air outside edge = 79 degree
2. left side plam rest = 45.6 degree
3. right side plam rest = 34.5 degree
4. left side keyboard = 46.1 degree
5. right side keyboard = 37.3 degree
6. back side of base = 55.7 degree

The ones in bold are what bother me. And for some reason CoD Black Ops wasn't running, I get much higher temps in that.
I hope HP is convinced and they get me a replacement -_-

 

Ah crap, I should have mentioned OCCT then because I believe it uses DirectX 10 and 11 and will test both CPU and GPU.

 

I'm not surprised that the left side gets hot. The Northbridge chip, CPU, and GPU are all on the left with their respective heat sinks all tied to one fan. The fan will only be able to pull out so much heat. There is probably more air space on the left (maybe due to the DVD drive on the right) and the metal top would make a good conductor of heat.

I find it unlikely that an exchange would change anything major.

 

Mine also gets very hot in the left palmrest area after a short while playing modern games (CoD 4, Crysis), too. I didn't think it was a problem with my system, though, I thought it was normal.

 

@NoahesFrio: Well I expected hot, but got burning, volcanic hot. I don't mind hot

@timtx1: Again, it's natural for the left side to heat up a lot, but I'm pretty sure it's not meant to get unusably, hot after 15mins of gameplay.

 

Was there ever an answer from hp about the second visit and temps?

 

After 4-5 hours of Mass Effect 2 and DAO, still wasn't hot enough to be uncomfortable. The underside near the vent was hot, and the exhaust air was real hot, but that's to be expected.