1366x768 screen build issue

I have owned my Envy for 10 months. And the first two months were great, and now I'm very unlikely to ever buy an HP again. (One gripe is with how video playback has deteriorated, but I'll leave that alone)

My screen is very sensitive. If I bump the desk with my knee or put my hand on the screen's frame to adjust it I get weird lines or it blacks out briefly.

Anybody else have screen issues? I assume this is a build issue. I'm surprised cuz my prior laptop was a HP and it lasted for 4 years with no issues, and that's why I was willing to buy HP again.

 

It could be a loose connection for the lcd.

 

Totally sounds like a loose cable.

EDIT: Just curious - is this the only reason you wouldn't buy another HP?

 

I agree. Sounds like a loose connection. If it's only 2 months old, it's still under warranty. Why not get it fixed?

 

Loose connection? Interesting. It is now 10 months old. So, it's still under warranty but I'm not in the States. I bought it from Amazon while in NY for Xmas, but now I'm back in Taiwan where I work. Not sure how to get it fixed here, through HP. Any suggestions?

This issue is one reason why I hesitate to buy HP again. The other, is the video issue, which I haven't figured out. Sometimes the frames lag or aren't fast enough. Kinda like when you play 720p on an eepc.

 

Unfortunately, international trade is complex and regulated by our respective governments. Companies publicly publish their global support policies and it's assumed people will educate themselves before purchase in case such issues arise. You could try contacting HP support, but I suspect they will tell you only a person in the US can submit your PC for repair (so if you have any relatives over here, you can ship it to HP and have them send the laptop back to them).

If you are feeling courageous, there is probably a PDF describing the internals and offering tips for support professionals. You could open the laptop yourself and check the cable connection.

You problem does not sound typical of a problem others have experienced, so I wouldn't use it as the sole reason to avoid any brand. Fact is, some of us will be in unfortunate circumstances and thus need to work with the company to become "whole".

As for your video lag issue, I'd check to see if your CPU is throttling or overheating first. Make sure you have an updated bios. I was watching video on computer 10 years older than today's machines so the problem has to be elsewhere. See if you have a run away process or virus using your system resources (windows media server is a known resource hog). I'd personally use tools like OpenHardwareMonitor and CoreDamage to test for throttling. Windows task manager might help you with resource tracking (or you might need the windows process explorer).

Blow out the vents with canned air in case heat is an issue.

Update your drivers.

If you are using a software like PowerDVD, try to see if a competing product (like windows media player) works better?

Good luck.

 

Hi tpe450,

Sorry to hear about the problems you are experiencing. I work for HP and would like to attempt to help you. If you haven't contacted HP yet please send me an email with your contact and product information to [email protected]. Please include in the subject line Attn: Veronica-NBR.

"The views expressed in my contributions are my own and do not necessarily reflect the views and strategy of HP"