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    9 blue screens since Saturday on brand new laptop...What's wrong?!

    Discussion in 'HP' started by Luvmylaptop, Aug 29, 2008.

  1. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    I just bout a dv9930us from Circuit City on Saturday. Since then I've been in blue screen hell and I want to know why it keeps happening. I had a zv6000 for 3 years and this never happened with it.

    Any ideas? Am I going to have to return it?
     
    Luvmylaptop, Aug 29, 2008
    #1
  2. Andy

    Andy Notebook Prophet

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    Blue Screens - BSOD ??

    Check if there is a Minidump folder in the Windows directory....
     
    Andy, Aug 29, 2008
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  3. Thaenatos

    Thaenatos Zero Cool

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    What does the BSOD say is going wrong?
     
    Thaenatos, Aug 29, 2008
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  4. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    It does...what's BSOD?
     
    Luvmylaptop, Aug 29, 2008
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  5. Thaenatos

    Thaenatos Zero Cool

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    BSOD = Blue Screen Of Death
     
    Thaenatos, Aug 29, 2008
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  6. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    :-( that sounds really bad
     
    Luvmylaptop, Aug 29, 2008
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  7. Andy

    Andy Notebook Prophet

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    There is a Minidump folder ??
    How many minidumps are there, and do the dates look similar to when you had those crashes ??
     
    Andy, Aug 29, 2008
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  8. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    yes, there are 7 minidumps all between the dates of August 25th and today.
     
    Luvmylaptop, Aug 29, 2008
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  9. Andy

    Andy Notebook Prophet

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    Ok, can you zip them and upload them here, or on rapidshare/mediafire etc and provide the download link. I'll try to debug them and find out the cause, hopefully :eek:
     
    Andy, Aug 29, 2008
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  10. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    How do I do that? I've never done it.
     
    Luvmylaptop, Aug 29, 2008
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  11. Andy

    Andy Notebook Prophet

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    Ok, compress each minidump into a ZIP file using winrar/winzip/windows built-in compresser and upload each as an attachment.
     
    Andy, Aug 29, 2008
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  12. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    It says that it can't open the file
     
    Luvmylaptop, Aug 29, 2008
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  13. Andy

    Andy Notebook Prophet

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    You cannot open the minidump. Upload the latest minidump here and post the download link.
     
    Andy, Aug 29, 2008
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  14. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    It says I don't have permission, which is weird because I am the system administrator. what settings do I need to change to make it stop telling me that?
     
    Luvmylaptop, Aug 29, 2008
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  15. Clayton

    Clayton Notebook Geek

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    If a new laptop BSOD's you return it.
     
    Clayton, Aug 29, 2008
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  16. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    sounds good to me because it's pissing me off. I had 2 more after I posted this thread. :mad:
     
    Luvmylaptop, Aug 29, 2008
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  17. Andy

    Andy Notebook Prophet

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    BSOD's are normally caused due to bad memory or driver faults. If the cause is a driver, it is very easy to fix....
     
    Andy, Aug 29, 2008
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  18. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    That was my first thought, let me try that and get back to you.
     
    Luvmylaptop, Aug 29, 2008
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  19. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    is there a way to get my computer to check which drives need to be updated? or do I have to do it manually?
     
    Luvmylaptop, Aug 29, 2008
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  20. Andy

    Andy Notebook Prophet

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    Software (not free, not worth), best to check manually. (No luck uploading the minidumps ?)
     
    Andy, Aug 29, 2008
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  21. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    Nope, no success with the minidumps. I'm going to do driver updates and if I have any more problems I'll just take it to my school's IT center. They give free HP support.
     
    Luvmylaptop, Aug 29, 2008
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  22. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    I updated the drivers and now my headphones and speakers aren't working
     
    Luvmylaptop, Aug 29, 2008
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  23. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    my audio jack isn't working...If I plug my headphones in, sound still comes out of the speakers.
     
    Luvmylaptop, Aug 29, 2008
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  24. Luvmylaptop

    Luvmylaptop Notebook Enthusiast

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    nevermind...I fixed it. Scared myself for a minute there.
     
    Luvmylaptop, Aug 29, 2008
    #24