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    ATI display adapter gone

    Discussion in 'HP' started by yannicks, Jun 24, 2011.

  1. yannicks

    yannicks Notebook Enthusiast

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    This morning is started up my hp envy 14 and switched to the high-performance GPU (AMD Radeon HD 6500M/5600/5700 Series) to end up with a black screen.

    After booting back into the intel gpu I went into device manager and could not find the ATI display adapter anymore. Just the intel one.

    Does this mean my ATI GPU is physically broken or could there be something else to get my ATI GPU back? Should I open up my device to see if the connectors are in the right place?

    I tried installing the latest 11.6 drivers but that doesn't help.
     
    yannicks, Jun 24, 2011
    #1
  2. Szadzik

    Szadzik Notebook Evangelist

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    When one is working the other is not, so you will not see it available. Reinstall drivers for GPU. There is a thread with newest drivers.
     
    Szadzik, Jun 24, 2011
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  3. yannicks

    yannicks Notebook Enthusiast

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    Hi Szadzik, thanks for taking the time to reply. I did try to install the latest drivers as shown in this thread to no avail. How can I see if the drivers are correctly installed if the GPU doesn't show up in Device Manager?
     
    yannicks, Jun 24, 2011
    #3
  4. pez319

    pez319 Notebook Consultant

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    Download the stock drivers from that thread. When installing choose the uninstall option and see if there's any ati programs that it detects. If there is uninstall them. Then reinstall the stock driver.
     
    pez319, Jun 24, 2011
    #4
  5. yannicks

    yannicks Notebook Enthusiast

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    for some reason it started working again after which i was able to update the driver. hope it will be stable now...
     
    yannicks, Jun 24, 2011
    #5