Accidental Damage Protection (ADP) Inconsistency

So, while I've been waiting for my dv7t to come in the mail, I've been reading over the terms and conditions of my 1-year ADP pickup & return service so I know exactly what I am covered for.

On my "HP Care Pack Certificate", it says this:

However, in the "HP Service Plan Descriptions - United States", under "Service Limitations" it states:

So this leaves me wondering, if my laptop happens to become consumed by flames at some point, what will they do?? These statements contradict each other.

 

I think it might mean fires caused by non-intentional spills, drops, falls, collisions and surges - as opposed to fire in a house that finds it's way to your computer.

 

lol. The grammar choice on the certificate is definitely odd... if that were the case it'd probably be more specific

 

Something for the legal department.

 

If your laptop is cunsumed in flames due to something within the laptop combusting then it would be covered.

If your laptop is consumed due to an outside source (house fire, etc) it would not be covered. In the case of these "outside sources" generally your homeowners insurance would cover it.

 

^+1 with what Clayton says

For future reference, just so yall know, the contract terms set forth by the literature that you are provided is what you are under obligation to follow. In this case, the pamphlet they send you would be the guidelines. This is why any time you purchase an extended warranty, you are suppose to receive a full copy of the literature as well from places such as Best Buy or other retailers/manufacturers.

BBGus

 

^+1 with what Clayton says

For future reference, just so yall know, the contract terms set forth by the literature that you are provided is what you are under obligation to follow. In this case, the pamphlet they send you would be the guidelines. This is why any time you purchase an extended warranty, you are suppose to receive a full copy of the literature as well from places such as Best Buy or other retailers/manufacturers.

BBGus

 

This is just a guess:

I think in order for HP to feel as if they aren't being defrauded, they added the lack of external fire coverage. Usually when a repair or replacement takes place, the original laptop is required to be sent in for various reasons (recycling, repair, etc). If you say a fire consumed the notebook, then it'd be hard to prove. You couldn't just say the notebook was in the house or whatever. There isn't any evidence. I will call up tomorrow to see what the REAL reason is. Let's not make things up lol