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    Another update on my HP nightmare

    Discussion in 'HP' started by SauronMOS, Apr 23, 2007.

  1. SauronMOS

    SauronMOS Notebook Evangelist

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    http://forum.notebookreview.com/showthread.php?t=115693

    So Fry's finally sent the system to HP. HP has it now.

    HP sent me an email saying that they literally did not know why Fry's sent it back because it was "repaired" the first time. ...

    I explained everything to them. Told them I want it REPLACED, not repaired.

    So guess what now?

    I have yet another case manager. This case manager does not speak English as a first language either!

    Could HP's customer service be any worse? Don't answer that because I'm sure it could be.

    Anyway, HP's facts were literally so disorganized that I had to tell HIM the case numbers, the CSO numbers, etc. so that he could see what was going on. He basically knew nothing. I had to explain everything to him, just like everyone else.

    He kept trying to tell me "this time it will be repaired".

    I spent, literally, 20 minutes describing all the problems I ever had and explaining how a faulty motherboard can cause those issues before the motherboard finally fully fails. I felt like teacher explaining something to a first year student.

    It also felt good to tell him the system was junk and that my MacBook runs Windows better than the dv5030us ever did :D At this point I just want this ordeal to be over with.

    Never buying an HP product ever again. I only wish I could get a refund on the other HP products I have.
     
    SauronMOS, Apr 23, 2007
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  2. eric06

    eric06 Notebook Consultant

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    HP's repair center sucks big time!! I sent my dv5000 in and they totally messed it up. My corporate case manager, was no help at all. He told me I would have to keep sending it in, because it was against company policy to do anything else about my laptop.

    In other words, HP has lost my business! HP does NOT care about it customers, from what I have learned with them.
     
    eric06, Apr 23, 2007
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