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    Anyone experiencing reboots with their HP Envy 14?

    Discussion in 'HP' started by gundam83, Mar 9, 2011.

  1. gundam83

    gundam83 Notebook Enthusiast

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    I've been experiencing frequent reboots, and they seem to occur more quickly with the lid closed part way, so I'm thinking it may be a heat issue? I've swapped out my optical drive and moved the factory drive into that spot, while installing an SSD in the factory slot. I'm wondering if that may be causing the problem as well.
     
    gundam83, Mar 9, 2011
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  2. Star Forge

    Star Forge Quaggan's Creed Redux!

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    Did you update the BIOS to the latest version and are the reboots occurring randomly without warning? There is a possibility that the reboots are occurring due to failing video drivers, especially when it is trying to "switch" from the dedicated to the integrated.

    My work laptop (A Dell Latitude E5500) reboots often in a random manner and it is due to its Intel graphics drivers.
     
    Star Forge, Mar 9, 2011
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  3. gundam83

    gundam83 Notebook Enthusiast

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    Will check BIOS tonight, but it's a brand new Envy, so i'm hoping it should have the latest firmware. I've only seen it reboot once in person (while watching a and HD movie file). All the other times it has rebooted while I'm at work. It's nearly a daily occurance. I've had more reboots in a week then I've had in a year with my desktop computer.
     
    gundam83, Mar 9, 2011
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  4. Star Forge

    Star Forge Quaggan's Creed Redux!

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    It could also be a standby error. Sometimes sleeping a computer for a long time can cause it crash and reboot (which I have experienced too). Most of these issues should be addressed with a more recent BIOS. However, it does sound that your graphics setup seems to be the culprit, especially when your laptop reboots during a video.
     
    Star Forge, Mar 9, 2011
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  5. gundam83

    gundam83 Notebook Enthusiast

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    But it doesn't reboot right away. I was about 30 minutes into the video when it rebooted. Then after that, I could finish the entire movie with no problems. Lid was partially lowered as it was blocking my view, but not closed. I'll check out the bios tonight as well
     
    gundam83, Mar 9, 2011
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  6. jdane770

    jdane770 Notebook Consultant

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    Just curious, exactly how can we check to see if we have the latest BIOS? ALso what version is the latest?
     
    jdane770, Mar 10, 2011
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  7. whiteonline

    whiteonline Notebook Consultant

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    [fn][esc] keys together will bring up the BIOS version. Then just look on the HP driver site. Or, you could run HP Support Assistant and it will notify you of available BIOS/driver updates.
     
    whiteonline, Mar 10, 2011
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  8. MagusDraco

    MagusDraco Biiiiiiirrrrdmaaaaaaan

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    plan C is just going and hitting esc rapidly as you boot up, hit the "go into bios key" from that list of stuff you can do and then see what version you're on.


    F.23 is the latest bios
     
    MagusDraco, Mar 10, 2011
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  9. jdane770

    jdane770 Notebook Consultant

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    It doesn't say any version or anything?
     
    jdane770, Mar 10, 2011
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