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    Are you Sleeping or Not?

    Discussion in 'HP' started by moonkie17701, Apr 17, 2008.

  1. moonkie17701

    moonkie17701 Newbie

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    Back in September of '07 I purchased an HP Pavilion "Dragon" notebook with 20.1" screen and Vista Ultimate 64-bit. Everything was running great until January of '08 where i experienced things that would have led me to believe that the computer was asleep. On the rare ocassion that the screen would come back on when I moved the mouse I would try to open a folder and then it would disappear. I noticed there was a CyberLink service something like cclap.exe that was crashing repeatedly. After little help from HP I reloaded the PC. Things worked great until March of this year when it happend again. I then reloaded the PC and now after a Windows Media Player crash on Monday of this week which was April 11th 2008 the problem started again. I stopped the service yesterday April 16th 2008 and took the service out of startup. All was well. Last night I tried to use the computer and it started again. After doing a hard shut down and checking the list of problems in Vista's list that service is not causing an issue, in fact, there were no problems reported. Now today I left the computer sitting idle at 8:16 AM. As of 10:47 this morning I noticed while I was at work that my Live Messenger account logged off at home and I tried to use LogmeIn to remote in and it is in that sleep state again.

    I don't know now if this is a hardware issue or not, it's still under warranty and i'll send it back if I have too but it almost sounds more software to me.

    Any help that can be offered would be great. Thanks. :(
     
    moonkie17701, Apr 17, 2008
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  2. flipfire

    flipfire Moderately Boss

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    If you did a recovery install and everything worked properly again then its definately not a hardware issue.

    Have you considered doing a clean install?
     
    flipfire, Apr 17, 2008
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  3. moonkie17701

    moonkie17701 Newbie

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    I thought about it. I was under the impression that booting from the recovery partition using F11 did one but I could be wrong. I don't have any Vista Ultimate OEM media other than what I created from he wizard built into the PC.

    We had an HP at work that was doing something similar and we downgraded it from 2GB that we bought seperate back to the 1GB is came with and that fixed it. I wonder if I should do that. What do you think?
     
    moonkie17701, Apr 17, 2008
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  4. flipfire

    flipfire Moderately Boss

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    You could try doing that but i dont think it will fix it..

    It seems to be a software problem, if its sleeping on its own either caused by one of the programs pre-installed or you installed.

    I highly recommend a clean install, you just need to get a hold of ANY Vista Install disc
     
    flipfire, Apr 17, 2008
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