Audio No Longer Works After Using Headphones

I bought my computer 2 months ago and never had any problems with audio. I decided to use headphones for the first time today. After unplugging them I noticed I no longer had any sound coming from the speakers. I made sure the speakers were enabled, and then i tried uninstalling and reinstalling the drivers to no avail. When I open up the beats audio control and go to speaker and headphone setup, it shows a picture of a pair of headphones instead of speakers. So to me it seems that beats still thinks my headphones are plugged in?

I tried wiggling and plugging and unplugging my headphones to no avail and then I tried a system restore with no luck. I have an Envy 14. Any ideas? Thanks alot!

 

Can you manually change the device from headphones to speakers? You may have some OEM software that controls that outside of the windows control panel.

 

That's what I have been trying to do in beats audio but there is no option. Any other ideas?

 

maybe try disabling and re-enabling the speaker itself (not in the beats/idt control panel, but elsewhere).

right click on the volume bar icon thing (that speaker next to power and the time and stuff) on your taskbar. cick playback options. the main speakers are the ones labeled "speakers and headphones"

"independent headphones" are the secondary speaker (second jack) and can sometimes confuse things.

if disabling one doesn't work, disable the other and/or both at the same time.

and then try re-enabling "speakers and headphones". see if stuff works again.

 

Hey, thanks for the reply. I went into the sounds menu in the control panel and tried disabling/enabling to no avail. What did you mean by disabling and re-enabaling the actual speaker? How would I do that?

 

I probably should have said "disable/re-enable the playback device" not speaker.


does sound work through your headphones?

 

Ya, my headphones still work fine when plugged in. I'm wondering if the connection in the jack is stuck? I tried wiggling my headphones and pulling them out many times to no avail.

 

..maybe.

never heard of that happening before though

 

Yeah I have no idea where to go from here. I really don't want to send my laptop to HP as I need it for school and I usually like fixing this kind of thing on my own if possible.

 

ok.

this sounds like a short in the headphone jack itself.


ummm. this may be a little bit difficult to get hp to understand.

anyway you're in...canada. well. don't have the good customer support # for canada.

so anyway, the presence pin is shorted out in the headphone jack, and then with IDT audio that apparently defaults the computer into thinking there's headphones in the jack. Looking on the internet it's happened with other computers that have used idt audio (some dells, some hps).


you're gonna have to convince whoever you're talking to that it's a mechanical problem, not a software problem. So, tell 'em you've done a system restore, uninstalled reinstalled the drivers, etc and so forth.

It's still under warranty right? Not sure how they'll fix this (probably swap out the motherboard which swaps out well...the graphics card to a different one so wonder how that'll work)