Audio/Video gets choppy sometimes

I just bought a new HP ENVY TouchSmart M7-J120DX Core i7-4700MQ, 8GB, 17.3 FHD LED Touch-screen Laptop. It's a $1,000 new laptop but I bought it refurbished for $600.

It's great but there is one thing it does sometimes. I have a video to show as well.



Sometimes when I'm watching videos or listening to music, suddenly the sound/video will become very choppy and everything slows down. Hovering over things with the mouse become slow too sometimes. Button's don't realize their "hovered over" until 5 seconds of hovering of it.



It happens pretty rarely. Maybe once every 2 days at random times. I noticed a quick fix for this is when I unplug my USB audio interface and plug it back in. However, this problem happens even when my audio interface IS NOT plugged in. So when that happens, the only thing I know to do is to restart the computer.



I thought maybe it could be a graphics card issue because it started happening when I went to full screen on YouTube once but it also happened when I was just streaming a radio station (no video) so it's confusing.





4th Gen Intel® CoreTM i7-4700MQ processor

I believe it has Intel HD Graphics 4600 with up to 1793mbps total graphics memory



Here is a video

 

Hi ehzool,
I'm sorry to hear about your choppy audio and video performance on your HP ENVY M7. You mentioned that your recently purchased notebook is refurbished. HP refurbished usually come with a 90-day hardware technical support warranty. You can contact HP Technical support at 800-474-6836 to go over your support options.