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    Bad battery?

    Discussion in 'HP' started by zzricezz, Jan 27, 2009.

  1. zzricezz

    zzricezz Newbie

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    Got a new HP battery for my laptop and it failed the battery test from the HP Advisory program. It telling me one of the cell is not working and that I should replace it.

    Did I get a defective battery or I didn't charge it properly?
     
    zzricezz, Jan 27, 2009
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  2. gtotripower

    gtotripower Notebook Guru

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    My dv9535nr does the same thing, nothing is wrong with the battery (I bought another) but HP said the battery controller could be faulty. Not sure what that means, I'm living with it since I keep it plugged in all the time and the battery in the fridge @ 40% charge, but it would be nice to know what's going on with it.
     
    gtotripower, Jan 27, 2009
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  3. Sanchertx

    Sanchertx Company Representative

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    Hello, If the battery has failed the battery check and providing a warranty ID code - then it is covered under warranty -You should call 1 800 HP Invent provide them with the Failure code and be prepared to provide Proof of Purchase if your Notebook is out of warranty
     
    Sanchertx, Jan 27, 2009
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