Bad quality and warranty is nothing

Hewlett-Packard(HP) Case ID : 5012333007

I have contacted HP malaysia. As i found out the ANT inside my screen. The problem is, lcd screen is sealed item. how can the ANT went into it? So, i decided to call for support. First level support refuse and said is my fault by saying i may drop it. caused hole and let ant went it. or i put the bag and bang it. Please have a look on my laptop.

https://ibb.co/fYwucS
https://ibb.co/cw7d47
https://ibb.co/jHT7xS



As you can see, the laptop no bend. not even has scratches at all. So, no choice/can't answer? she passed to superior then. after few days, i got a called from malaysia support. She said this is my fault and i dint take care well on my laptop. maybe sugar beside or coffee and bring ant comes. From the start till the end converstation. She is using term or laws to put this case away.

But what i concern is.. QUALITY. how can a sealed lcd able to goes it? i pointed this out. but she didn't listen at all. saying on terms of use. If i am running a hp business, i am sure will curious why does it happened? how to prevent this happen to my client? make my next product even more better. ( in fact, HP teaching staffs to use terms/law to void warranty. I wish i say was wrong, but this is happened at malaysia support)

*i purchased 2 years warrantly but system capture 1 year only. So, she asked engineer to check it. said it's was line problem. able to replace. After few days, she called me refuse to replace. In the end she sent an email asked me to pay to fix it. She said will call to technical dept to counter check about engineer case and give me a call back, eventually, NO call.

2 years warranty = nothing
laptop quality = your fault

( i wish quality dept can read this message and find out why the MAGIC ANT can went into it) teach me how to remove.