Big Errors on Startup

Hi, as quite a few of you know, I love my new ENVY 17 3D (the redesign).

A few hours ago though, I got a large error out of nowhere.

I was working on my music translations, when at random, the screen flickered off then on again. I was kind of scared. Then it did it once more, and the theme went to "Windows 7 Basic". After which, the mouse started slowing down, and programs stopped responding to clicks. The entire screen then went black after 30 seconds or so like that, then after another 30 seconds of a black screen, the display came back at an extremely low resolution, with programs not responding anymore at all. It then went dark again and shut down.

In the few times I've started it up since then, I've gotten the following errors:





How do I fix all of these? I have about 3 minutes before I get them and the above acurs again - then it auto-shuts down. I honestly don't know what is causing this, because it happened randomly...

If it helps, I did extend my OS drive and delete the recovery partition about a day before this happened. (Using windows 7 disk manager)

Any help is appreciated..

I understand this might not be the best place for this... but I would really like some help on it...

 

Seems your OS appear some problems after your extend your OS drive. Suggest you HP OS recovery.

 

So I have to delete everything and re-setup everything....?

 

When you do HP OS recovery, everything will re-install

 

I'm currently in a chat with an HP support agent, hopefully they will know how to fix it.

I don't have the recovery partition either.

 

The Envy 15 I sent back for RMA had a lot of the same problems you are experiencing aside from getting the warnings from MS. I too had deleted the recovery partition and extended the drive. I did do the complete re-install with the recovery disks back to factory condition. It did not help at all. Machine was still locked up and shutting down. Tech support said likely a motherboard issue and I should RMA which I have done. Had the money credited back to my account today. Think I will hold on the latest generation of Envy for a few months and see if they get the bugs worked out. The Envy 15 screen did not impress me at all so maybe it is all for the best. Good luck.

 

Ugh.. I returned my Malibal to avoid this... I'm in canada and I can't keep going across the border over and over to repair and receive this....

 

Soul--what did tech support have to offer? Hopefully your problem is more software related and something can be done by user. I was pretty sure mine was hardware; either SSD or motherboard; tech rep said likely motherboard. Trackpad became unresponsive, USB mouse wouldn't work; took forever to boot and made awful Windows startup sounds then would hang again. Just became almost unusable. Took forever to do the reinstall but it seemed to work, just didn't help the problem I was having. Curious what tech has to say to you.

 

I couldn't even get very far in my conversation with them - the connection kept cutting out and while I could see their messages, they couldn't see mine, mine weren't even being put through.

Anyway, I think mine is mainly software, it's constantly referring to MOM.exe, which is the Catalyst software.

But then again, it's also refering to dll's in the system 32 and Microsoft.NET framework folders... My father things that the hard drive is going bad - which might be it... but I've only had it a week....

 

I always call them in person. Envy has the concierge service and they are pretty knowledgable--something we get by buying an Envy. Not sure if they are 24/7 but thinking they are.

You running Microsoft Visual Studio? The JIT debugger that kept coming up in your bump screens has something to do with that. Can be configured in the Studio settings. If you aren't, then sounds like other problems. Do you have SSD or regular HD? Mine was SSD and felt like it might be hanging up but tech didn't think so.

 

I have a 750GB HDD as the main drive, with an additional drive in there as well. Would I be able to call the concierge service from canada? Does it matter?

 

It is an 800 number if you can call them from Canada--I don't know all you can do is try. There are a few menus to walk through (like "tech support") but just say "Envy" when it gets to product description; that will get you the concierge service. Here is the copy and paste info:

Support for:
Phone
Hours of operation
Additional information

HP and Compaq products for Home & Home Office use 800-HP invent
or
800-474-6836

24 hours a day, 7 days a week for most products U.S.: English and Spanish for most products.

In-warranty products receive free phone support.

Out-of-warranty products may require a fee for phone support.

 

I'll give them a call tomorrow. I'm backing up all of my data now. I'm not sure if I can restore it to factory settings through wndows without the Recovery Partition, but I'll try.

If not, I'll have to call HP and ask them to send me an RMA. How long is the usual turn around time for an ENVY repair? Hell, if they just sent me a new hard drive, that would probably do the trick..

I don't want them to replace the entire computer - seeing as I got one without defects - I just want them to fix the hard drive / software issue.

 

From the message,your unit more like SW issue, maybe you installed a bad VGA or other driver that destroy your OS.

 

It's possible, but I'm getting error messages about .dll's in System 32, Microsoft Net Framework, Program Files. Not a specific area.

It's Everywhere - and I don't even know why. I didn't do anything before this happened - I was using the computer the entire morning as normal, then it randomly started having issues.

 

I have no idea what happened - but it's working fine on start up now.

Last night I put it in safe mode, backed up all of my data, did a short disk defrag, a full virus scan, and tried to update the AMD drivers (which failed since it was safe mode)

I start it up this morning, and I don't know what happened, but it's working. I didn't even restore it to an earlier point.

 

It's still working after a few updates, but thing is, now my beats audio control isn't working.

The dial shows when I am changing the volume, but pressing it doesn't open the control center, and changing the rotation doesn't actually change anything.

EDIT: Everything seems to be fine now

 

Those do seem to be symptoms of either the hard drive failing, or possibly memory DIMM errors. I'd at least try powering it down, remove the back cover and re-seat the memory modules. Then start it up and run a disk error check.

 

How would I get to the Memory Modules?

 

Unlock and slide the rear cover off that covers the battery and the drives. Then remove the tiny phillips head screws that hold the other half of the bottom cover on. The memory modules are under there.

There is detailed instructions in the built in documentation:
Start Button / All Programs / HP Help and Support / HP Documentation - run the "Getting Started Guide" and it's under Maintenance

 

Okay, and thid wont invalidate any of my warranties or anything?

 

As long as you don't physically break anything or remove the tamper-evidence covers over the battery screws I wouldn't think it would invalidate the warranty.

After all, since the owner's guide shows the procedure, that should mean this is a user-serviceable thing. Just make sure the laptop is completely powered down. I would completely remove the memory modules and put them back in. Sometimes a poor connection on their edge connectors can cause all kinds of wacky windows errors, BSODs and other crashes.

 

I'm pretty sure that's what happened. And even if it isn't, all the Microsoft NET Framework errors should be fixed now, because there were four updates I needed for them.

 

If that happened at 01:00 am it might have been windows system assessment tool doing it's performance check thingy. As far as I can remember it's ran at one o'clock every day after midnight if computer is running and it does switch to windows basic for a while and then back to Aero.

I've had that happen few times and it will stop a playing movie for example. Very annoying, especially those first few times when I didn't know what happened and started troubleshooting...

I wouldn't wonder if WinSat interrupting some program would cause software errors like in those pictures (which I might have just resized to fit better )

 

It happened around 3pm or so. So I don't think it was the assessment. Plus, the assessment wouldnt shutdown the computer, it would only slow it then finish.

I think that my computer was installing/downloading a windows update (Microsoft.NET Framework) in the background, because it happened about 30 minutes after our Internet was disabled to put in a new modem. I'm thinking that the files got corrupted, and ended up causing the subsequent problems.

I reseated the memory modules and I'm running memtest86+ now.

 

No errors with memtest86+, and nonerrors on startup.

Reinstalling soluto now.