Big Problems with new DV9010!!!!

Hey guys,

I just picked up a dv9010 from best buy and was totally excited about it. This was short lived. After setting up the laptop by completing the XP registration it seemed fine. I downloaded and installed the updates that were notified to me in the taskbar, or atleast I thought. I installed Zonealarm, and things were still fine. Then the problems started happening, I installed Kapersky virus scanner, and when it asked for a restart I delayed for a few minutes while I quickly updated my java and installed the google toolbar. I then clicked restart. The desktop goes away and it gets stuck on the blue Windows screen. I let it sit there for about 10 minutes, and still nothing. Finally I held down the power button for 5 seconds and it turned off. Upon turning it back on, it was EXTREMELY slow loading up the desktop and taskbar, which took about 10 minutes. At this point I knew something was wrong. I realized the computer had not properly restarted, so I went to do that, and i noticed it said that if I press shutdown, windows will also install updates. I click that, and then however, it goes to the windows screen for about 30 min saying "Installing update 1 of 54", alternating with "Do not unplug computer, it will automatically shut down".

Regularly, I would trust windows, however after a good 30 min, I had a feeling it was frozed again, since it shouldn't take that long to install a single update. I shut it down hard again, and now have no idea what to do??? Any help is greatly appreciated!!!!! Should I use PC Recovery??

 

Using the recovery should certainly work. Perhaps booting it into safe mode and using System Restore might be an option.

 

sounds like one of those programs might be conflicting with ur machine i installed mcfee 2007 on mine and i got the blue screen of death i uninstalled it and it was fine.

 

To me it sounds like the HDD has downgraded its transfer mode. Check the transfer mode of your hard disk from device manager, ide ATA/SATA, Primary IDE channel/ advanced. What does it say for transfer mode?

Alternatively something may use all you CPU resources. Check Task manager. Does any application use 100% cpu?

 

Did you uninstall Symantec antivirus and what not before installing Kapersky?

FYI: I picked up a dv9008nr earlier this week (only $900 at Best Buy, couldn't resist) and did a clean WinXP MCE install using the plain install CD that came with my dv8125nr. Worked great. I made recovery DVDs, dumped the SWSETUP folder to DVD, and backed up the wpa.dbl (activation info) file from \windows\system32 first. I integrated Windows updates, drivers, Java, Firefox, etc, and that wpa.dbl file into the install DVD, which makes doing reinstalls a LOT easier (once you figure it out). Now I've got Windows installed the way I want without any HP bloatware.

 

Try the recovery disk

 

Brian,

May have missed it, but a "sticky" on the process of creating an install disc with all updates, the apps a person wants installed on his/her machine from the get-go would be a GREAT asset to this board.


I would assume you used Nlite?

 

I don't think there is one, not here at least. I should write one. There's lots of good info on the RyanVM forums. The catch is that HP no longer supplies the needed plain WinXP install disc.

No, I use RyanVM's integrator. It's much more reliable than nLite. For integrating drivers, applications, and activation info see:
http://unattended.msfn.org/unattended.xp/

 

So HP is no longer offering as an purchase option the OS install disc?

Back in April 2006 the OS restore disc thru www.COSTCO.com was $10 extra.... it contained the OS minus the bloatware.... Must have had the needed SATA drivers slipstreamed in as I have several other custom XP install discs that already had my apps pre-installed on them that would NOT install.

So you're saying they don't even offer that as an option? I see an option for a System Recovery DVD w/Windows XP for $18....

That's a slap in the face... They sure are getting "cheap", First they provide no install disc's, making the end user create the disc's themselves.... Now they're not even offering the option to pay extra to get something you should have gotten with the machine in the first place?

That's what it sound like to me, I'm I right on this ?


Got a question that seems to come up allot, does the current shipping "Recovery DVD" allow you to wipe the drive and ONLY install the apps you want? (no bloatware).


PS: THANKS for the addtional info and the links.


.

 

AFAIK yes, that's the case. The good news is that if you can find a HP WinXP install DVD from when they were available, even if it's from a different model line, it should work. HP probably got a license discount for making pirates go through the nuisance of finding a torrent site, even though it shafts honest users in the process. Hopefully the Vista DVD they eventually send me will be unmolested.

You're welcome for the links. Integrated install DVDs are seriously nice once you get the hang of making them.

 

Your problem may be using two anti-virus programs, if the Zone Alarm has the anti-virus with it. Try just using the ZA. If you can't uninstall the other one, or get it to boot, you will probably need to use the restore CD.

Ron