Black Screen after waking from Sleep (Envy 17 3D SB)

Hey Everyone, this has been giving me quite a headache the last couple of days, hopefully someone smarter than I am can help me with this.

The only thing I've changed recently was disabling hibernation, which I then re-enabled. I've checked hibernation and it works fine.

Every time I sleep the computer, upon opening the lid, the keyboard and led lights come on, but the monitor stays blank. ctrl alt del does nothing. I have to hard reset every time.

Here are the things I've tried:

- Resetting all the power plans
- Creating a new power plan
- Uninstalled Intel and ATI video drivers and re-installed them
- ran sfc /scannow to check system integrity, it passed
- Applied the hotfix from microsoft to fix the issue
- Applied the fix from prevx for black screens

Basically all the answers that I've found do nothing. If anyone has a better idea I'd love to hear it, otherwise I'll just reinstall windows, no biggie. I'm already on a clean install and it shouldn't take too much work, just wondering if anyone here had a genius solution to help.

Thanks!

 

Run memtest86 or other program to check the RAM. Take 1 stick out. If problem won't be solved then put it back and take out another one.

 

I have a similar problem on my Envy 17-2070nr. In my case, Ctrl-Alt-Del definitely reacts; of course I can't see the reaction, but afterwards, random key presses can sometimes e.g. sleep, or activate the Windows voice narration feature. I can move the mouse pointer onto a secondary display. I'll try memtest86+ when I get a chance.

 

I just got my 2070nr 3 days ago... I get the black screen when the screen saver is enabled - however I have to press and hold the power button as my keyboard is completely dead when this occurs. Not very happy at this point with the $1400 machine - already had to do a system recovery per HP's instructions because the machine feels relatively slow

 

Formatted, reinstalled windows.

Ran memtest, passed with flying colors.

Uninstalled the video drivers again, reinstalled the first ones that hp put out in February. Still nothing.

Any other ideas?

 

have you tried changing the default refresh rate of the screen?

some guys with the xps 17 3D are having similar/same problem and one said that fixed his

 

Still nothing.

I looked at the HP support forums, people with other HP laptops seem to be having the same problem. I think this week I'll just call HP and see about getting a replacement. Maybe I'll get a free upgrade to the 2830 like a few people have

 

I think in my case the problem only manifests when using ATI discrete graphics; the Intel integrated GPU works fine so far.

 

An update, in case trucha or anyone else is still interested: it still happens for me with BIOS version F.16. In fact it seems maybe worse; formerly I only had the problem when waking from sleep, but now it happens after a full restart whenever using ATI graphics.

Also, my workaround of only using the Intel integrated GPU means I can't get audio over HDMI; apparently that capability is supplied only by the ATI driver set. And when finished with HDMI audio, I can't easily switch back to the Intel GPU when viewing over HDMI: "Switching the graphics processors cannot occur until your current display configuration is changed." So for flying blind, I set up a CCC hotkey to switch to the Intel GPU; Ctrl-Alt-Shift-I, then the space bar to confirm, and then the integrated display turns on again.

This problem is a real PITA. Has anyone figured out a real solution?

 

I have the same problem sometimes with my Envy 15.

The screen stays black when the lid is opened, but I can still do things (as I can hear the noises Windows makes.

However, to solve the problem I close the lid again (I have it set to do nothing) and then upon being opened the display turns on and everything is normal again.

 

lordromanov01, thanks for posting. That's ... interesting. I've had my lid set for sleep until now. I set my lid to do nothing, and so far that helps. I'll leave it this way and see if the problem reappears.

 

Setting my lid to do nothing, and only sleeping manually, helps only as far as sleeping goes. I'm blind again as soon as I have to actually restart the system, for example after prompted by Windows Update.

My best coping mechanism is to only use Intel graphics except when I need to use HDMI output, and then switch back to Intel graphics as soon as I'm done with HDMI. And failing that, keep a printed cheat sheet of the exact keystrokes necessary to get back into the system and switch to Intel graphics when I can't see anything on the screen. Sigh...

 

This is quoted from another thread which relates to this issue:
http://forum.notebookreview.com/hp-envy-hdx/541554-major-bug-envy-17-3d.html#post8061720

 

Looks like the F16 BIOS update solves the problem...

HP Notebook System BIOS Update (Intel Processors) HP ENVY 17-2101ea Notebook PC - HP technical support (United Kingdom - English)

 

Yeah, this was the problem, which was allegedly fixed in the F.16 BIOS, but now it seems people are still having problems with it?

There is a new BIOS version out, maybe try updating to that and seeing if it helps at all?

 

I updated to F18 (from F15) and the laptop now works like a dream

 

How can I tell which Envy 17 revision I have so I know which BIOS to get?

I have the same issue and would be nice if I could resolve it.

 

If your Envy is the Sandy Bridge model...then the bios is universal and works for all models...