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    Blu-Ray drive won't recognize CDs

    Discussion in 'HP' started by PBBookworm, Sep 4, 2008.

  1. PBBookworm

    PBBookworm Newbie

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    I got a new HP pavillion laptop a couple weeks ago, with the blu ray drive installed. I've had no problems burning CDs to play in my car.

    However, today I tried to load a CD onto the hard drive. It won't recognize it. I tried a different CD. Nothing. If I go to "my computer" and try to open the CD drive it says "please insert a disc" when there's a disk in the drive! I am absolutely stumped. Does anyone know what to do in order to fix this problem?
     
    PBBookworm, Sep 4, 2008
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  2. PBBookworm

    PBBookworm Newbie

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    as an update: it won't recognize any disc. Lacking a blu-ray disc to try, I tried an audio CD, a program CD from a computer game, and a DVD. None were recognized in any way by the computer.
     
    PBBookworm, Sep 4, 2008
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  3. uncming

    uncming Notebook Consultant

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    Call up HP :)

    Have you tried *gently* cleaning off the lens?
     
    uncming, Sep 4, 2008
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  4. PBBookworm

    PBBookworm Newbie

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    i don't know how to clean the lens, but the computer is barely 2 weeks out of the box!

    I'm gonna swing by geek squad first thing tomorrow morning if i can't figure it out tonight
     
    PBBookworm, Sep 4, 2008
    #4