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    Blue screens of death: TX1304

    Discussion in 'HP' started by dheian, Jan 26, 2008.

  1. dheian

    dheian Notebook Enthusiast

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    Just wondering if anyone out there has been experiencing frequent blue screens of death with an HP TX1304?

    In online chats, the HP techs have had me:

    1) upgrade the realtek audio driver
    2) diagnose the drive (it passed)
    3) reinstall Vista
    4) flash the BIOS to F.1C
    5) flash the BIOS to F.1D

    Crazy...at least one BSOD a day.
     
    dheian, Jan 26, 2008
    #1
  2. brianstretch

    brianstretch Notebook Virtuoso

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    Burn a copy of MemTest86+ and let it run for at least half an hour. If it flags any errors one or both of your SODIMMs is bad.
     
    brianstretch, Jan 26, 2008
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  3. GrandAdmiral

    GrandAdmiral Notebook Evangelist

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    When it blue screens can you see the error message (I know it flashes up pretty fast)? Try googling it if you can get down.

    Grand Admiral
     
    GrandAdmiral, Jan 26, 2008
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  4. dheian

    dheian Notebook Enthusiast

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    The BSOD are all 0x00000124.
     
    dheian, Jan 26, 2008
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  5. brianstretch

    brianstretch Notebook Virtuoso

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    Googling that error code it is suggested to look for audio driver, graphics driver and BIOS updates. The BIOS update suggestion tends to be for Intel machines, the graphics driver update suggestion tends to be for NVIDIA GPUs (which you have). I assume you've already updated your audio driver as HP (correctly) recommended.
     
    brianstretch, Jan 26, 2008
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  6. dheian

    dheian Notebook Enthusiast

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    Yes, guess I'll look for the nvidia update...ran memtest for about 90 minutes...two passes no errors.
     
    dheian, Jan 27, 2008
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  7. dheian

    dheian Notebook Enthusiast

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    Just a quick note...the latest version of the driver on the HP site is 7.15.10.9815A...I have 7.15.10.9815...I'm hoping that's a revision A and not the same driver.
     
    dheian, Jan 27, 2008
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  8. dheian

    dheian Notebook Enthusiast

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    New bios, new drivers, Memtest passes...and just had 4 BSODs in the last hour while trying to edit our SAG Awards coverage.

    I didn't have this much trouble with our old 512MB Dell 2650.

    Sigh...
     
    dheian, Jan 28, 2008
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  9. timtravel42

    timtravel42 Notebook Virtuoso

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    i think your best bet might be to try and reinstall windows
     
    timtravel42, Jan 28, 2008
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  10. dinapoli

    dinapoli Notebook Consultant

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    has to be some bad hardware or bad drivers. Have you tried updating all drivers
     
    dinapoli, Jan 28, 2008
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  11. dheian

    dheian Notebook Enthusiast

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    I've done that. I have the list of what I've done at the top of the thread. The only thing that needs to be added is that I've also updated the NVIDIA drivers.

    So drivers updated, Vista reinstalled, drive diagnosed, memtest passing, computer crashing...
     
    dheian, Jan 28, 2008
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  12. brianstretch

    brianstretch Notebook Virtuoso

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    Check your temps with HWMonitor. CPU temp should be 60C or less, though more isn't necessarily bad. I doubt overheating is your problem though. Normally I'd expect random shutdowns rather than BSODs with overheating but we're running out of things to try.
     
    brianstretch, Jan 28, 2008
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  13. dheian

    dheian Notebook Enthusiast

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    HWMonitor is showing the Ge Force Go 6150 at between 66 & 67.

    The CPU temps aren't showing as Celsius, but 0xFFFFFFFF.
     
    dheian, Jan 28, 2008
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  14. dheian

    dheian Notebook Enthusiast

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    Wow, GPU is now at 76 Celsius. Time to break out the eggs.
     
    dheian, Jan 28, 2008
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  15. brianstretch

    brianstretch Notebook Virtuoso

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    That's actually OK for the GPU. Strange that HWMonitor isn't reading your CPU correctly. Give Core Temp a try.
     
    brianstretch, Jan 29, 2008
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  16. dheian

    dheian Notebook Enthusiast

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    Downloaded coretemp. Right now with firefox running I'm seeing core 1 averaging 75 Celsius and Core 2 averaging 85 Celsius.
     
    dheian, Jan 30, 2008
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  17. brianstretch

    brianstretch Notebook Virtuoso

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    Yikes! That's a problem. Your cooling fan should be running full blast. Is it? Is it running at all?
     
    brianstretch, Jan 30, 2008
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  18. dheian

    dheian Notebook Enthusiast

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    It doesn't seem to be running as much as it did in previous BIOS versions. It used to be that you'd get that loud hair dryer whoosh when a lot was happening, but I haven't heard that in the last couple of days. It is running though, but very quietly even at high temps.

    Can't seem to find any fan control in the BIOS like on my desktop BIOS.
     
    dheian, Jan 30, 2008
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  19. dheian

    dheian Notebook Enthusiast

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    So after all the various driver suggestions from techs, it looks like I'll have to return this to HP Canada for repair/replacement. What's the routine like for that? Do they pay for shipping etc? What's the average turnaround time?
     
    dheian, Feb 2, 2008
    #19