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    Brand new (DEAD) HP Pavilion G6032EA

    Discussion in 'HP' started by HarryV, Feb 13, 2008.

  1. HarryV

    HarryV Newbie

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    Has anyone else come across this?

    Unpacked a brand new notebook from its box, connected the battery and power cable, pressed the on switch and ..... nothing. Just a twitch from the DVD drive and a few lights come on for 10s or so.

    HP tech support said there might be some "residual current on the motherboard from when they built and tested the unit." I need to remove the power cable and battery and press the on switch for 20 seconds to "clear the power."

    Upon re-inserting the battery and power cable everything was fine until this morning. Same thing happened.

    Obviously it is going back to HP and I am getting a replacement but has anyone else heard of "residual current" left on thmotheroard???

    Many thanks
    Harry
     
    HarryV, Feb 13, 2008
    #1
  2. tinman2007

    tinman2007 Notebook Consultant

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    Sounds like BS to me. But who knows?
    Just don't let them drag this out past 21 days before you ask for a refund.

    Good luck.
     
    tinman2007, Feb 13, 2008
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  3. HarryV

    HarryV Newbie

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    It sounded suspicious and I searched on Google and found nothing.

    I am getting a new one tomorrow and hope it's not a fault with the model / batch or whatever!
     
    HarryV, Feb 13, 2008
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