Broken Key!

While I was typing, the left arrow key loosened and then snapped off. I checked on the back of it, and the plastic that holds it down is completely broken, so there is no way I can possibly put it back on. I've only had my notebook for a week. What should I do?

Please help!

 

Call the manufacturer and get it in for warranty repair. It probably broke of before you bought it and they just glued it back on.

Jack

The color of justice in america is green.
http://pbase.com/joneill

 

<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by Venombite

 

If it were me, I would call for a replacement since the computer is only a week old, there is no reason you should spend good money for sth defective. Besides, waiting for the repair takes about the same for a new one to arrive.

 

The worst part of getting a replacement system, is if the replacement has a different problem, like a dead pixel. The keyboard may be an End-User Replaceable part. If it is, HP will just send the KB to you for you to replace it yourself. Check with them and see if this is the case. Will save you from sending in your notebook or getting a replacement which will cause you to have no notebook for a while.

-Vb-

 

ok ok..

a broken keyboard is NOT covered by warranty

thats customer damage...sorry dude

my best suggestion is to call up and ***** and ask for a supervisor...


uh oh..a call...could it be you???

haha

I'd rather be skateboarding

 

Well, the keyboard may not be covered under warranty in this situation if the unit was older than a week. Since you just got this unit, it could be categorized as a DOA part. Also, since this unit is within the 30 day return period, it'll be cheaper for them to just do the repair on the unit rather than give you your money back or swap it out with a new unit. I'm sure they'll do the replacement without you having to complain.

Replacing the KB is very simlpe on these units. A few screws and a ribbon cable is all that is required to be removed.

-Vb-

 

you were not listening to Sauriol,

a broken key on the keyboard is considered physical damage(customer damage) to the notebook

it is NOT covered under the our warranty

if you want us to repair it, it is $150

one of our lab computers is missing a key on the key board, if we want it fixed, we too either have to buy a new keyboard or pay $150 to have it sent in to be repaired

you can however try to repair it with crazy glue, it is usually not to hard

 

whoa whose josh



I'd rather be skateboarding

 

Josh,

I was listening to Sauriol, but it also depends on the service center that you take it to. I've done repairs on notebooks with broken keys under warranty (depending on the situation). The service center you take it to/work in may not do the repairs, but others may. Since this notebook was just purchased 1 week ago, what do you think HP would prefer. The customer sending back the unit for a possible refund and the customer buying a different brand while HP pays for all the shipping, then have a notebook that can only be sold as a refurb, or just replace the keyboard and keep a customer happy? I vote for the latter. There is the possibility this may not happen, but cost wise, HP saves by doing the replacement.

-Vb-

 

id have to agree, its a lot better for them to replace the keyboard for free. They could ship it out and talk you through it over the phone.


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Are you absolutely certain the key has snapped? Almost all keyboards key caps are positioned on a pivotal piece of plastic which comes in two pieces that slot together, almost like a jigsaw puzzle would. Normal use of a keyboard should not result in such damage, but even if you were cleaning it I would expect only the key cap itseslf to come off without causing further damage, thus allowing you to re-fix the key cap on to its pivots. As to the previous responses to your post, well, I am of the opinion that ANY physical damage will not be covered by warranty. Hopefully, this is not the case.

 

As a customer service issue, HP will usually give in and repair or replace the keyboard free of charge if it is a week or two old, unless the damage is obviously end-user inflicted. I would have to agree with Venombite and take it to the service center.

 

Yes, it has completely snapped off. While I was typing, I felt it loosen, almost like a loose tooth. I pressed it a few more times and it popped off. I tried for about an hour to put it back on, but with no luck. Now, there's just a little rubber thing sticking out where the key was. I'm afraid to touch it for fear of damaging it any more than it already is.

 

just wanting to know what happend??

as for everyone who says we will replace it because its only a week old

too bad

it wont happen

try where you bought it from or Hp shopping because it wont be pushed through

customer damage..sorry dudes

I'd rather be skateboarding

 

That's why I said to take it to a service center rather than contacting HP directly. Service centers repair at their own descretion, not all centers follow manufacturers strict guidelines. In any case, if the unit gets returned, the customer wins (which is what everyone wants), but HP loses money and possibly business, and I don't think that's what anyone wants. But if they do keep going this route, I guess it would explain why the Compaq Presario R3xxx series notebooks, that are based on the AMD CPU's, use the out dated NVidia 420/440 GPU's.

-Vb-

 

Other service centers? I am not sure what you are referring to, do you mean Best Buy or Circuit City or Radio Shack service centers? If so, you will probably have good luck bringing the notebook back to the retailer to either get it exchanged or repaired. If you call HP tech support, we have to charge for the repair, we don't have any choice in the matter, sorry.

Josh

 

Josh,

I'm talking about Authorized Service Centers. Companies that repair computers on behalf of the manufacturers. I used to work for one and that's why I know that they exist & that the repairs can be done even though it may be "physical damage". I'm assuming all the users posting here from Chilliwack work for HP support, so your policy is to not repair any "physical damage" issues. Thay's why I said take it to an Authorized Service Center. If they look at it and say they'll fix it free, viola, it's done with, but if not, oh well. So it depends on the Authorized Service Center you go to and how bad the damage is. I would have fixed it under warranty if I was still working in that service center.

In your opinion, what do you think would be better for HP. Repairing an inexpensive keyboard under warranty (cost HP max $100), or take the unit back, send a new unit out and pay for shipping both ways? Plus, those returned notebooks can't be sold as new, only refurb and then there's the possibility you lose the customer completely. Based on HP's policy, I guess they don't care about losing money, and worse, losing customers.

-Vb-

 

Wow, if the people working in these service centers are anything like Sauriol, i think i will be passing on the warranty and just pay out of my ass if something with the unit decides to go awry, it might be worth spending the money to save the aggrivation.

Also - if the computer is only a week old - you can simply just tell them the key was broken as recieved and there is no argument - $hit happens and hp knows this, they wont force a customer to keep a unit with broken parts that came from their warehouse.


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<blockquote id='quote'> quote:<hr height='1' noshade id='quote'>Originally posted by l0ngb0ards

 

i agree with you too venom..but its always been like this ever since i started with Hp over a year ago...also 150 bucks is what it costs to get it replaced


just call up sayin you recieved the notebook witha broken key

whose fault is that? if hp sent it to you..then its Hps fault..call up hp shopping and get a replacment

I'd rather be skateboarding

 

By the way - I have a life - and not to pick yours, but maybe if you didnt have such an attitude you wouldnt be fixing computers for the rest of your life working for people like me who sign your paycheck and tell you when you can take a piss break or not. hahahaha

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Right, go skateboard "dude"
I'm not the one trying to pick fights on a computer based message board - im just voicing my opinion, which happens to be correct - deal with it.

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Ok billy, you've worked your ten hour shift today, you're entitled to one piss break go ahead - You've got three minutes, starting......NOW!hahahaha keep fixing the parts for those computers for 6.25/hr while people like me create those parts and sign your paycheck, you are a perfect example of how ignorance is bliss...hahahaah

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1326.56 After Student Discount, 100$ coupon code, 100$ rebate, free shipping and no tax - God I love HP.

 

hahaha right buddy

instead i would just place you on hold and take a piss while you listen to the nice music

and as for pickin a fight? i dont believe i said HEY MAN LETS FIGHT!@

and ya man i will go skate 'dude' its called a hobby

think about it its a pretty good past time..you know..hobbies and all

you're the real sucker here and you dont even know it...

as for fixing computers...how does an attitude...make me wanna fix computers?? dont you think that would be the wrong field??
wouldnt i be the perfect customer to call in and ***** like i bet you will when your POS computer breaks down??

I'd rather be skateboarding

 

if you make your own parts...then why didnt u just make up your own computer???????? you had to go for Hp...
o thats right student discounts!

i automaticly win..dont even try i will own you each time
hmm...

and what makes you think i work 10 hours?? you seem like you got everything all settled in your head...


enjoy your Hp there buddy..


I'd rather be skateboarding

 

ahh yes and its 12 bucks an hour..not bad just just getting out of highschool


like i said...enjoy your hp haha have fun havin to call tech support

I'd rather be skateboarding

 

I DESIGN parts, not make them - thats the difference btwn people like you and me, all you can do is put parts together, i design the parts your putting together.

Right out of highschool thats good, im glad you decided to go onto higher education...im sure in 5 years when your job is computerized you'll be asking me if i want "fries with that" or i suppose your skateboarding hobby will take off and make you millions?

Man you are funny, you will own me each time, i love talking to people like you, because the bottom line at the end of the day is that you go home to your parents basement, most likely taking the bus, or a skateboard in this situation, and enjoy your dead end life with your dead end job, and refuse to do nothing about it because you're too full of pride because you "own everyone" hahah keep talking this is fun.

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1326.56 After Student Discount, 100$ coupon code, 100$ rebate, free shipping and no tax - God I love HP.

 

yes im the US....

I shape longboard skateboards from scratch - out of various types of wood..

i too am just as bored as you

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i gotta ask then..whats the diff between a L0ngboard and a skateboard??

open your eyes you idiot...if your gonna 'make' fun of me for skateboarding..yet your name is long board

you keep talkin..your makin my job less boring..while talking to morons like you


and you design parts do ya?

Damn man i was the one who started parts!

look how easy it is to make Poop up on the internet

its not hard is it?

I'd rather be skateboarding

*edit..taking out swear words haha*

 

naa its just a differnt company that Hp goes too

are you from the states or canada??

and do you longboard?

(all of a sudden the convo turns freindly haha)

I'd rather be skateboarding

 

HAHAHA you are great, you're from canada? thats amazing...
Do you work for HP?

Intel Pentium 4 3.00 GHz w/HT Technology
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60 GB 5400 RPM Hard Drive
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128MB ATI Mobility Radeon 9600
Microsoft Works/Money
12 Cell Li Ion Battery
1326.56 After Student Discount, 100$ coupon code, 100$ rebate, free shipping and no tax - God I love HP.

 

man thats sick

do you know how to make just normal skate decks?? were gonna get banned from these forums haha spam to the max

so do you actually design parts or anything??



I'd rather be skateboarding

 

No, regular skate decks are difficult because you need to bend the wood at both ends, and i just dont have the equipment to do that, you need a lot of water, steam machines, and really flexible wood.

i dont design computer parts, but i work for the government in fort momouth NJ in the radios department, we design and improve on radios used during combat

Intel Pentium 4 3.00 GHz w/HT Technology
Microsoft Windows XP Home
512MB DDR SDRAM (1x512MB)
60 GB 5400 RPM Hard Drive
DVD/CD-RW Combo Drive
802.11b Wireless LAN w/ Built in 56K Modem+10/100 LAN
15.4" WVA WSXGA+ (1680x1050)
128MB ATI Mobility Radeon 9600
Microsoft Works/Money
12 Cell Li Ion Battery
1326.56 After Student Discount, 100$ coupon code, 100$ rebate, free shipping and no tax - God I love HP.

 

thats cool

do you skateboard? or just long board


and ive been doing tech support for over a year now

****in sucks
but its the easiest job ive ever had


add me on msn [email protected]

i wanna see soem pics of these long boards..tons of my friends longboard...plus im sure they dont want us spamming their forums here
and if you sell them let me know prices
I'd rather be skateboarding