Call to Arms: Let's Get HP's Attention about the ENVY15

OK. Hear me out on this one:

We're all pissed because the ENVY15 has the potential to be the notebook we all want (ie, non-MacBook Pro, 15" or smaller laptop with i7QC, dGPU, relatively thin, light, portable, sleek industrial design, and >1366x768 display), but HP ruined it for us with the complete joke of an IPS panel they used.

Instead of venting in all the wrong places like we have been (I am also guilty of this), let's channel our energy to try to get something actually done about it. Because, let's face it, no matter how much we complain to each other here, nothing's going to get done. Same goes for HP website reviews and low level HP sales and CS reps.

Here are my thoughts:
1. Social media. Let's hit HP's Twitter and Facebook hard about this issue. Here's a few Twitter accounts:
@HP
@BrynaAtHP (seems to be in charge of HP's social media).

2. Tech websites. Let's totally flood their inboxes and ask them to amend their reviews (which were largely favorable). There's another thread about this here: http://forum.notebookreview.com/hp-envy-hdx/638318-email-your-complaints-about-radiance-screen.html

3. E-mails to the right people. Can we find e-mails to some high-ups in HPs computer/consumer electronics division? People that could actually get something done if they felt it was important enough an issue.

4. Discourage others. Let's openly discourage potential buyers from buying this laptop. Soon, these laptops will be available from other retailers, and HP won't be able to censor our reviews there. Plenty of other places we can tell people about the problems with this laptop, I'm sure.

5. Return! Threaten to return, and then follow through if nothing is done to address our concerns. When RMA-ing, make sure you make it clear that this is the main reason for your return.

That's all I've got. Can you guys think of anything else. In this day and age, consumers have more options (and power) than ever. We just have to approach this the right way, and I think we have a chance of getting something done about it.

Thoughts?

 

I don't have a twitter but i will post through F.B....

 

This is a good idea. Perhaps I should link it to the first post of the Owners Lounge?

 

what is the screen id/manufacturer?

 

FWIW, just left a fair, detailed review on the BestBuy website ( HP - ENVY Laptop - Nero Black/Natural Silver - nv15-3040nr)

Supposedly will take 72 hours to be displayed, but this is what I wrote:

 

I see a lot of chit chatting about orange/red but i think the real big flaw is the absence of some entire colors range, such as violet one.
You can consider orangish red a oversaturated red....but what about violet that becomes blu ??? I think this is the REAL MAJOR flaw that you should advertise and sent to hp support.

PS: i'm just a lurker, i was planning tu buy envy 15 but i changed my idea.

 

Not being a Negative Nancy or anything but the HP Envy line has never lived up to its reputation from the beginning of its inception: Envy 15-1000's non-compatible GPU's and problems, the Envy 14 losing Radiance Display, the Envy 17's Heat Issues and CPU Throttling and now this.

On paper the Envy series is seriously good and I mean really good, but HP has always let it down by something ambitious that never really works and instead of fixing it, they say tough luck. This isn't the first nor the last time have I seen Envy owners not happy about their product on NBR. However over the last two years, I have seen these petitions go and past with literally no or moot changes from HP to the consumer and that applied to nearly every Envy model they ever released.

I knew when HP said they were going to release an e-IPS screen on the Envy to the masses was too good to be true, considering their checkered history with the Envy lineup.

As a former Envy 15-1100T owner and knowing the brand from its inception, I guess instead of you know petitioning on something that I am certain HP will not properly address and rectify, just return your laptop and buy something else and don't recommend it to anyone else. I just feel like this isn't going to get their attention and this is coming from the many complaints and petitions I saw from the other Envy models in the past too.

If HP does listen then yes it is about time they acknowledge their shoddy commitment to the lineup, but if they don't, then don't be surprised either.

Just my $0.02.

 

Well, technically, it's the exact same problem. Red is a primary color in the RGB color space. The absence of violet is related to the display's inherent ability to display red. Any non-primary color (such as violet) that requires red will be inaccurately represented.

 

I'm pretty pissed that that Gizmo Gladstone HP blogger guy just up an flaked on us.

 

I'd assume the engineering staff sent him a "you know how cheap we go those lcds for lol" reply. All of this will just be ignored.

 

Well, LG make the worst TV panels out there so it doesn't surprise me that their other LCD products suck too

 

Considering that his only possible answers are along the same tired lines of "they are looking into it" and "we take this stuff seriously", which he was saying weeks ago, I don't know why he'd return to the lion's den. He's just a blogger and a middle man, as he said himself. And his paycheck comes from them, not us, so if we say shout and they say shut up...

 

After realizing that HP is not going to do anything about this, and taking that as a sign of poor customer service to come, I've decided it's going back.

I hope everyone else here decides to do the same.

 

I own two hp envy 14s, 3 total, if you count a replacment. I have had almost a dozen RMAs between the three. I even have 2 year ADP from HP for all the hell they put me through. I have literally had problems with every component of the system. On separate occasions I have had to send my laptop in for:
-dead optical drive
-dead graphics card x3
-random webcam disconnect x3
-motherboard issues x2
-trackpad QC
-hard drive failure

All within one year, and now I am experiencing random screen distortion during start-up.

I always thought that HP was the logical choice, undercutting Apple prices while providing better hardware. I know now that this is not the case. YES, you are paying more for a MBP, but in reality, those extra 200-300 dollars are what make the MacBook Pro the better choice.

What does that extra 200-300 dollar Apple premium get you?
-a glass, NOT PLASTIC, display panel.
-a larger, more intuitive, click-anywhere glass trackpad
-no flex keyboard held together by 56 individual screws, not 2 like the envy
-true unibody, slim form factor and superior battery-life
-better customer support and accessibility
-and perhaps most importantly, superior Quality Control.

Sure, flame on, call me an Apple fanboy, but in reality, you can NOT like the still or flair of the Envy line, without also liking the design of a MacBook Pro.

 

yes but you also can't run your own OS as easily (taking into consideration performance). obviously not a problem if osx is your thing.

 

Well, I may start sending my envy15 in over and over again until they fix it.

 

I can only speak about the 1st and 2nd gen Envy 17's.

The 1st gen had the obvious heating issue with the i7 processors. This was a known flaw in almost all brand laptops using this first generation processor that was known to run hot; there were customers from all brands complaining at some level of this problem. The solution was to purchase an i5 model at that time or some heavy model with turbine fans to cool it. Not much of a solution if you ask me but that was the best you could do at that point in time. I sent my Envy 17 back due to what I perceived as too much heat (though I never "burned" myself as others had reported).

My Envy 17 second gen works great to this day. Sure I experienced the major throttling issue but HP DID issue a fix for that problem. Show me a laptop that works FLAWLESSLY on initial release... Not even Apple is that good. The display looks great! My only gripe to this day is that the laptop doesn't work well in a "docked" configuration. I prefer to use an external keyboard, mouse, and monitor when at home and I have to constantly open the laptop just to turn on power and have it prefer the external monitor instead of the LCD. My 10+ year old IBM Thinkpad has a BIOS switch to prefer an external monitor. I sometimes wish manufacturers would assume people are smart, but probably due to previous lawsuits from dumb people or those looking for the easy buck, they have to spoon feed all of us the dumbest versions of their product now.

You have a point about Apple providing a better customer experience, but at face value, their hardware is NOT better than current PC laptops. They are however better at integrating and pushing the best out of the hardware they do release and this has to do with their so called "walled garden" approach to product design. When I was looking to purchase my Envy 17, the price difference was MUCH larger than 300 dollars. My Envy was about $2,500 after upgrades and the Mac Pro with similar specs was over $5,000!

Granted you appear to be comparing the smaller Envy's to the standard MacBooks, but to me that doesn't seem like a fair comparison since I had to chose a Mac Pro to get anywhere near the hardware power of the Envy 17.

 

My Envy 15 had crap behind the plastic display cover out of the box. The bottom was not flush with the main body piece and the Beats button would stick. The Fry's display model I looked at had a dent in a usb port.

I was going to send it back and get a new one, but Best Buy was sold out! Somehow! 2 days later they stopped carrying it at all. They gave me a 17 inch as a replacement at no extra charge, which was great of them.

I just received my Envy 17 and the bottom piece is clanking, like it is not level and not fixed to the body. Did not even turn it on yet and already I regret it.

DO you guys think this is worth a return or am I being too picky?

It seems like they have zero quality control! How is it possible for a company that big to have such blatant and embarrassing quality issues?

 

HP acknowledges complaints about the HP Envy 15's color calibration, will release a tuning utility in the 'coming weeks' -- Engadget