Hi guys, I am pulling my hair out currently! I am in Australia and imported a US specd DV6-7000 QE. The 1TB HDD failed and I contacted HP Australia. They gave me the details to send it to a fairly local (1hr travel) repairer. After the new HDD was put it I was contacted by the local repairer and was told he can't (or he won't?) get the HP repair discs from the US? I was pretty angry from the beginning after the HDD failing and now being told they can't get the repair disc I just told them to send it back and I will install Windows 7 myself.
I have a Windows 7 Ultimate disc so I assumed it would be as simple as installing a fresh copy of Windows on the new 1TB HDD. I get all the way through installation, then it restarts and comes to starting services or something of the like and comes up with the "windows setup cannot configure windows to run on this computer's hardware" error.
I have done some research and was going to try and install the Intel chipset controller and or Rapid Storage drivers but I can't seem to find the correct ones.
I don't know if it matters but there is also a HP 32GB mSSD in the system. I have included a photo of the error message and also how the HDD is setup when I go to choose where to install the OS.
Any help to get this laptop running again!
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Thanks!
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Try booting without a harddrive, it will bring up the Intel RST screen. Delete the RAID volume on the mSSD, then try the Windows installation again.
EDIT: Actually it looks like you did that already. -
How many times have you tryed this?
I have had this happen to me with a bad disk before as I tried it with another one I owned and it worked fine my suggesion is get another copy of windows but then that's ~$200 and it might not work
Sent From My Rooted E3D -
Thanks for the help, keep it coming! -
burn yourself an sp1 windows disc
http://msft.digitalrivercontent.net/win/X17-59465.iso
remove the ei.cfg file on the iso to create all-in-one disc.
then format and install again. -
Do I need a utility to remove that file.
Will download the .iso overnight but I can't see how it will be any different than my current Ultimate disc. Does the SP1 make a difference?
Thanks for your help! -
You need the ie_cfg removal utility, you can download it here: http://code.kliu.org/misc/win7utils/eicfg_removal_utility.zip -
yes, you can select any windows version with ei.cfg disabled.
and yes, sp1 makes a difference, because it has the drivers to deal with your error. -
Can happily say ei.cfg modded iso worked! Thanks so much for that!
Now I am just going through to install all the necessary drivers.
Will the 32gb mSSD drive work as normal and how HP intended with the new 1TB HDD or will it need reconfiguring? -
Just to be clear, what made your install work was that you used a newer Windows version, i.e., the SP1 version. It has the RAID0 Drivers necessary to recognize the setup of the mSSD/HDD combo that the newer H77 chipsets have. That was what link626 was trying to say. If you used a non-SP1 disk, it wouldn't have worked even if you removed the ei.cfg file on it.
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I had this same problem and fixed it, it was a nightmare. The mSSD HDD drivers are not on older Win7 installation discs that do not have service packs on the iso. If you tried a modded ISO and it worked it is because it has the drivers. Here is what I did to install it with my old Win7 disc I got from Microsoft at Win7 launch.
1) Download the intel rapid storage technology driver files and put them on a USB
2) Click the have drivers option at installation, locate them on your usb stick, install windows.
3) Remember to properly set up the rapid storage technology from control panel once you are up and running.
EDIT: Never bothered reading the thread/posts in case someone else answered you.
Can't complete Win7 installation on new HDD
Discussion in 'HP' started by thor2dacore, Jul 22, 2012.