The Notebook Review forums were hosted by TechTarget, who shut down them down on January 31, 2022. This static read-only archive was pulled by NBR forum users between January 20 and January 31, 2022, in an effort to make sure that the valuable technical information that had been posted on the forums is preserved. For current discussions, many NBR forum users moved over to NotebookTalk.net after the shutdown.
Problems? See this thread at archive.org.

    Can't get into my computer

    Discussion in 'HP' started by ThatBoyD, Sep 25, 2011.

  1. ThatBoyD

    ThatBoyD Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    Hello everyone, recently I downloaded Avast Free Anti-Virus for my hp laptop, and I ran a full system scan and when it was done it told me that I had 3 trojan viruses, so I pressed delete when I probably should have repaired it, but now fit has disabled the finger print scanner so now I can not get into my computer because I have forgotten my password. Anyoe know how I can get this stuff back up and going or get into my computer? Thanks
     
    ThatBoyD, Sep 25, 2011
    #1
  2. KLF

    KLF NBR Super Modernator Super Moderator

    Reputations:
    2,844
    Messages:
    2,736
    Likes Received:
    896
    Trophy Points:
    131
    If your computer has Vista or Win7, boot your computer with an install disc and select "repair computer". You will find there an option to use system restore.

    Select a restore point when your computer worked. Log in, change the password into something you remember and then clean system again.
     
    KLF, Sep 25, 2011
    #2
  3. ThatBoyD

    ThatBoyD Newbie

    Reputations:
    0
    Messages:
    2
    Likes Received:
    0
    Trophy Points:
    5
    I don't have an install disc one didn't come with it
     
    ThatBoyD, Sep 25, 2011
    #3
  4. KLF

    KLF NBR Super Modernator Super Moderator

    Reputations:
    2,844
    Messages:
    2,736
    Likes Received:
    896
    Trophy Points:
    131
    KLF, Sep 25, 2011
    #4
  5. Izagaia

    Izagaia Notebook Evangelist

    Reputations:
    47
    Messages:
    303
    Likes Received:
    0
    Trophy Points:
    30
    I have worked on a number of PC's for my friends and family where something similiar has occurred. Typically they would tell me that they just changed their password and suddenly couldn't recall what it was they had changed it to. The nice thing being that all of these PC's were store-bought systems that had OEM OS installations on them. And with that, the Administrator's account is simply disabled. The password had never been set during setup. I could always get in by enabling this account through command line during startup and simply remove the password from their main account. Might not be the way it is supposed to be done or their may be an easier way. But it's always worked for me.

    Opening a command prompt at startup:

    Command Prompt at Startup - Windows 7 Forums

    Enabling the built-in Administrator's account:

    Windows 7 Administrator Account - 3 Easy Ways to Enable It
     
    Izagaia, Sep 25, 2011
    #5
  6. galadriel

    galadriel Notebook Enthusiast

    Reputations:
    0
    Messages:
    17
    Likes Received:
    2
    Trophy Points:
    6
    You can erase your Windows password and set a new one. It's a bit tricky, but you can download this software, burn to disc or USB drive, and boot from it.

    Offline Windows Password & Registry Editor

    Once you boot from it, the instructions are pretty much self following. Erase your account password, and you will login next time without any trouble. Oh, and better use MS Security Essentials. It is way better than Avast.
     
    galadriel, Sep 28, 2011
    #6
  7. vsherry

    vsherry Notebook Evangelist

    Reputations:
    112
    Messages:
    624
    Likes Received:
    31
    Trophy Points:
    41
    This is precisely why I don't care for anything that "helps" me by allowing me not to enter my password.
     
    vsherry, Oct 1, 2011
    #7