Cant boot or post my DV6-6060 with steelseries mouse

I been having problem to boot my HP DV6-6060 laptop to boot when the mouse Steelseries Xai is plugged.

When the mouse is plugged in USB 2.0 ports, the laptop does NOT boot or post but when I unplug it, it starts to post.

When the mouse is plugged in USB 3.0 ports, does NOT boot or post. When I unplug the mouse, the laptop keeps not booting or posting. I have to keep pressing power botton to compeltly power it off.

The BIOS option is setting the USB to be the last device in boot order, since there is no option to turn it off. I saw this is an issue with USB 3.0 and the manufacturers solved this making able to turn off the USB, which HP didnt make here.

Similar issue sometimes happens with an internet pendrive.

The mouse works fine in other computers.

I called HP support and they say they dont support this issue. "Computer is working as intended".

Besides the unplesure to keep pluging/unplugging, I am starting to see some the USB port is getting larger, and not holding the USB plug as good as when it was new. I bough this computers 5 months ago and I beleive keeping doing this will ruining USB ports in itme.

What can I do?

 

anyone can help?

 

It's a problem with the mouse itself. The firmware is poorly coded and the BIOS thinks that it's a bootable device, so it is searching for an OS to load. Known issue. The only way to get around it is to do what you're already doing.

 

I agree with you BUT even the BIOS thinks its a bootable device, i set the USB ports to be the last ones to boot. And the computer still doesnt post. The BIOS does NOT have an option to turn USB boot off.

I was checking some posts in the forum and I saw that HP can just switch the motherboard from 6000 series to 6100 series, without changing anything else.

Does the 6100 BIOS have the disable USB boot option? Can anyone confirm this?

 

No, it doesn't. Even if it did, replacing the motherboard is a terrible solution to this. It would be cheaper to just get a new mouse that is UEFI compliant.

 

Funny coz i don't have problem with my old SS Kinzu and Ikari.

 

I'm pretty sure it's only the Xai. I think SS actually filed a lawsuit against the company that wrote the code for the firmware.

 

I contacted Steelseries and they confirmed its a computer BIOS fault. The thing the mouse works fine in all other computers I have at house/ work and does not work in DV6.....

If I would wittness the faulty device on the mouse, I could agree. But what does not work is the computer, when it has a device plugged in there. Device that works on the other computers not USB 3.0.

Similar issue sometimes happens on internet pen device.

 

Don't know what to tell you boss, it's a known issue with the Xai. Maybe your other computers don't use EFI?

 

Just 1 word: retrocompatibility. Works in all USB 2.0 devices as well as in old HP models, cant understand why will not work in new model.
Its clearly a problem with retrocompatiblility from USB 3.0 with USB 2.0 device.

And answering you: yes, unless 2009 HP models dont use EFI... and there are several revisions of EFI. Again send us to retrocompatibility and HP BIOS not beeing able to disable boot on USB devices.

You made me search this and here it is: When u insert the mouse in windows for the 1st time, it searches for the drivers in its USB class. And what class does it search? HID (USB table 03h) which is clearly a Human interface device.
HP Bios messes this up beause it has an internal memory, but its still and allways recognized as an HID device.

The mouse is compliant with 2.0 specification.

And after all this, the similiar situation ALSO happens now and then with the USB internet pen, causing computer not to boot.

I spent 15 years with HP, from laptops to servers stations. Never have an issue like this unsolved. Mas me think if HP is changing the support paradigm.

 

I also use the Xai and I've always assumed the issue was with the mouse. I also have a Sensei and it doesn't have this problem

 

It's not the HP BIOS. This issue has been reported with tons of computers. It's the mouse. I'm not sure why you're insisting it's the BIOS. If it's the BIOS, then why do other mice with internal memory work fine?

 

I also assumed that at start, but decided to investigate deeper.

And you also ignoring I have the issue with another decide, besides the mouse.

I rest my case here. I though that ppl could arrange a solution, besides changing the mouse that works fine on every usb 2.0 computer.
I have to move on to next stage.
Tkx still.

 

The other device is probably poorly programmed too.

Not my fault you refuse to accept the obvious explanation. Get a new mouse.

 

Here is a thread where SS replies that it is a know issue: Steel Series Xai Mouse Causes Boot Failure - bit-tech.net Forums

Amd a quick google search finds me pages of issues with this mouse: https://encrypted.google.com/search....,cf.osb&fp=a2761fc5b398cc1a&biw=1366&bih=619

 

FixingMyDell, thank you for your explanation. This clearly shows what i said before. USB 3.0 designs causes previous 2.0 devices to have a faulty behavior.

This is the issue, making the computer not beeing able to start. Mouse is perfectly 2.0 compliant. NEVER had any issue before. And seems USB 3.0 design has that problem in retro-compatibility.

All those issues where solved in BIOS updates by the manufacturers, which is what I asked HP do solve and they refuse. Said that has nothing to do with them.

I am glad you posted there, make proof what my investigation reached.


UPDATE:

In that google u posted, saw similar results with SEVERAL high end mice devices.

 

And the result is? You need a new mouse. Unless you're getting a new computer. Show me another mouse with the same problem.

 

New times, new standards. Try to get them to send you one that works with it.

 

Mate, listen, I am not debatting for a new computer. I just wanted to have this thing solved in BIOS like all manufacturers did, having an option to turn off USB boot to bypass the issue. HP told me they dont have anything to do with this.

I could get a new mouse, I can also unbox again my Logitech Di Novo but you are not get the point. Is a USB 3.0 fault and manufacturer is discarding the issue.

the new standard is supposed to be compatible with old standard. Or ppl would never upgrade hardware, if you would have to change all devices related to a computer.

 

I have plenty of USB 2 devices that work just fine in my 3.0 ports on my HP, so I'm still not sure what you're talking about. What other manufacturers released BIOS updates to solve this particular issue? I'm just confused why you expect HP to fix a problem someone else created. They do, from time to time (see AMD and OpenGL switching issues), but this is one type of mouse and (according to you) a USB drive or something.