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    Compaq - Limited Hardware Warranty - What is covered?; How is Compaq CSR (Quality Wise)?

    Discussion in 'HP' started by Olive, Dec 1, 2007.

  1. Olive

    Olive Notebook Geek

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    Hi,

    What is covered under a Limited Hardware Warranty from Compaq (1 year)?

    Also, How is Compaq's Customer Service (quality wise)?

    Thank You.
     
    Olive, Dec 1, 2007
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  2. Reby

    Reby Notebook Consultant

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    The basic warranty will cover defects in the hardware but only if its their fault. Customer service is not so great because the call center is in India and they read scripts to troubleshoot (Man I hate script readers!). I'd suggest you buy the 1 year accidental damage warranty at the very least. That way if you drop the laptop they will fix/replace it. I think I paid $100.00 for the 1 year accidental warranty and while I hope I don't have to use it, its still nice to have just in case.

    Your decision....

    -Reby
     
    Reby, Dec 1, 2007
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